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Customer Service Representative

2 months ago

Fort McMurray, Canada W.M.K holdings Ltd. Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled and customer-focused individual to join our team at W.M.K holdings Ltd. as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.", "ul": [{"li": "Provide exceptional customer service to clients via phone, email, and in-person"}, {"li": "Handle customer inquiries and resolve issues in a timely and professional manner"}, {"li": "Process transactions, including payments and refunds"}, {"li": "Maintain accurate records and reports"}, {"li": "Work collaboratively with other team members to achieve goals and objectives"}], "h2": "Responsibilities", "p": "The successful candidate will be responsible for the following duties:", "ul": [{"li": "Pre-flight documentation and processing"}, {"li": "Relaying messages to operations control and downline stations"}, {"li": "Maintaining work records and logs"}, {"li": "Processing bills of lading, cargo manifests, and other documents"}, {"li": "Tracing missing baggage and/or cargo shipments"}, {"li": "Weighing cargo items"}, {"li": "Answering telephone and relaying telephone calls and messages"}, {"li": "Assisting clients/guests with special needs"}, {"li": "Clerical duties, including faxing, filing, and photocopying"}, {"li": "Helping customers plan travel time and routes"}, {"li": "Making, canceling, and changing flight reservations"}, {"li": "Preparing and issuing tickets and receipts"}, {"li": "Processing money, cheques, and credit/debit card payments"}, {"li": "Providing customer service"}, {"li": "Working with minimal supervision"}], "h2": "Requirements", "p": "To be successful in this role, you will need:", "ul": [{"li": "A high school diploma or equivalent"}, {"li": "Previous experience in a customer service role"}, {"li": "Excellent communication and problem-solving skills"}, {"li": "Ability to work in a fast-paced environment"}, {"li": "Basic computer skills and knowledge of database software"}], "h2": "What We Offer", "p": "As a Customer Service Representative at W.M.K holdings Ltd., you will have the opportunity to work in a dynamic and supportive team environment. We offer a competitive salary and benefits package, including dental, health care, and vision care benefits.", "p": "If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application today.", "h2": "Certifications and Licenses", "p": "The successful candidate will require a Restricted Radio Operator's Licence.", "h2": "Computer and Technology Knowledge", "p": "The ideal candidate will have experience with central reservation systems, database software, multi-line switchboards, and spreadsheets.", "h2": "Type of Experience", "p": "Previous experience in airline reservation, airport ticket sales, baggage check-in, call centre, cargo check-in, sales and marketing, and travel agency roles is an asset.", "h2": "Transportation/Travel Information", "p": "The successful candidate will require a valid driver's licence and own transportation.", "h2": "Weight Handling", "p": "The ideal candidate will be able to lift up to 23 kg (50 lbs).", "h2": "Screening Questions", "p": "The successful candidate will be required to answer the following screening questions:", "ul": [{"li": "Are you available for shift or on-call work?"}, {"li": "Are you available for the advertised start date?"}, {"li": "Are you currently legally able to work in Canada?"}, {"li": "Do you currently reside in proximity to the advertised location?"}, {"li": "Do you have previous experience in this field of employment?"}], "h2": "Experience", "p": "The successful candidate will be required to have previous experience in this field of employment.", "h2": "Health Benefits", "p": "The successful candidate will be eligible for dental, health care, and vision care benefits.", "p": "We thank all applicants for their interest; however, only those selected for an interview will be contacted.", "p": "W.M.K holdings Ltd. is an equal opportunities employer and welcomes applications from diverse candidates.", "p": "Please note that we do not accept applications by email or fax.", "p": "Only online applications will be accepted.", "p": "Thank you for your understanding.", "p": "Sincerely,", "p": "W.M.K holdings Ltd."}