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Guest Services Coordinator

2 months ago

Medicine Hat, Alberta, Canada SATELLITE MOTEL Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Satellite Motel. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Reservation Management: Take, cancel, and change room reservations as needed.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Guest Assistance: Assist guests with special needs and provide support as required.
  • Customer Service: Provide exceptional customer service to guests and respond to their inquiries and concerns.
Work Conditions and Physical Capabilities
  • Attention to Detail: Maintain a high level of attention to detail to ensure accuracy and efficiency in all tasks.
  • Overtime Required: Be available to work overtime as needed to meet the demands of the front desk.
Screening Questions
  • Eligibility to Work: Are you currently legally able to work in Canada?
  • Previous Experience: Do you have previous experience in this field of employment?
  • Work Term: What type of work term are you looking for (permanent, seasonal, etc.)?
  • Work Language: What language do you prefer to work in?
  • Hours of Work: Are you available to work 35-40 hours per week?