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Multilingual Client Support Specialist
2 months ago
Multilingual Client Support Specialist
In the role of a Multilingual Client Support Specialist, you will serve as the primary liaison for all clients interacting with 09 Irving Oil Limited. Your primary objective will be to address all client inquiries, including account management, billing questions, product orders, and general communication with the organization. Your performance will be evaluated based on your capacity to deliver outstanding client support in relation to product distribution.
What We Provide:
- Flexible Work Arrangement - Facilitates a combination of in-office and remote work days
- Attractive Salary Package - Comprising an annual bonus scheme, retirement plan, and parking benefits
- Comprehensive Benefits Program - Effective from the first day, offering three tiers of coverage tailored to your individual needs.
- Paid Time Off - Along with an annual option to acquire additional leave
- Health and Wellness Initiatives - Including an annual wellness stipend, paid personal care days, and a 24/7 Employee & Family Support Program
- Community Engagement Opportunities - Participate in meaningful causes with a paid volunteer day, company-sponsored volunteer events, and a donation matching initiative
Your Duties:
- Deliver client support by gathering information for orders of heating oil, propane, stove oil, and diesel, ensuring timely delivery on the next scheduled date.
- Act as the primary contact for clients of 09 Irving Oil Limited, ensuring service excellence by verifying and updating client account details, troubleshooting and resolving basic account issues, managing the needs of dissatisfied callers, escalating concerns as necessary, providing accurate information on products and services, and addressing general inquiries while offering additional value-added services.
- Minimize company risk by conducting soft collections when clients reach out and directing them to the appropriate Customer Credit Representative as needed.
- Facilitate customer payments through various payment methods.
- Perform additional tasks as required to enhance departmental efficiency.
- Be accountable for all after-hours activities outside of standard business hours.
Your Qualifications:
- Strong ability to collaborate with others
- Exceptional communication abilities
- Capability to work independently
- Basic computer proficiency is essential
Your Background:
- High school diploma or equivalent
- Previous experience in client support
