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LHB - Luxury Retail Team Leader

3 months ago

Toronto, Ontario, Canada EssilorLuxottica Group Full time

Requisition ID: 855338
Position: Full-Time
Total Rewards: Benefits/Incentive Information

RAY-BAN embodies timeless style, authenticity, and the freedom of expression, standing as a leader in sun and prescription eyewear for generations. Since its inception in 1937 with the iconic Aviator model, Ray-Ban has maintained cultural relevance and has become a symbol of cool, embraced by celebrities and public figures worldwide.

Joining Luxottica, a leader in the eyewear industry, offers a unique opportunity to work with an innovative and iconic brand, backed by the global leader in eyewear and eyecare.

GENERAL FUNCTION

The Assistant Manager plays a crucial role in steering the store towards success by cultivating a team that consistently delivers the Luxury Retail Signature Experience, aiming to surpass expectations across all business operations, including financial outcomes (sales and profit targets), customer and associate satisfaction, merchandise presentation, public relations/events, and asset protection.

MAJOR DUTIES AND RESPONSIBILITIES

  • Ensures effective communication of the Luxury Retail perspective with the media.
  • Oversees and evaluates all sales and operational activities to meet income and sales objectives.
  • Attracts and recruits exceptional talent with a background in luxury service.
  • Establishes and maintains a robust succession plan for talent development.
  • Mentors associates by providing timely, motivating, and constructive performance feedback.
  • Accurately staffs the store to consistently deliver exceptional customer service and achieve sales goals.
  • Fosters an environment that promotes the growth of managers and associates through challenging assignments and management development opportunities.
  • Recognizes and rewards associates for their outstanding performance and service.
  • Maintains high standards of presentation and service excellence.
  • Conveys feedback from the Luxury Leadership Team based on business needs.
  • Reports on trends and competitive activities to the Luxury Leadership Team.
  • Continuously drives business performance by analyzing key financial metrics, monitoring operational efficiencies, and identifying trends and opportunities. Implements proactive action plans.
  • Embodies Luxottica Retail's vision, mission, and values; celebrates achievements; leads by example.

BASIC QUALIFICATIONS

  • High School Diploma or equivalent
  • Sales experience
  • Strong financial acumen
  • Effective oral and written communication skills
  • Polished appearance and public communication skills
  • Organizational and time management abilities
  • Team building and management skills
  • Strong interpersonal skills
  • Critical thinking abilities
  • Analytical and computer proficiency
  • Detail-oriented
  • Flexibility to work non-traditional hours, including evenings and weekends

PREFERRED QUALIFICATIONS

  • 5+ years of management experience in the luxury service sector

Employee compensation is determined by various factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Additionally, competitive bonuses and/or commission plans may be offered, complementing a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is committed to providing reasonable accommodations to individuals with disabilities who require assistance in the application and hiring process. We are an Equal Opportunity Employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, or any other characteristics protected by law.