Director of Infrastructure Engineering

2 months ago

Kitchener, Ontario, Canada MCAP Full time

About the Role

This position is responsible for the design, deployment, management, and security of storage and compute infrastructure for MCAP. This includes the planning, management and monitoring of the physical server and storage infrastructure, as well as, the deployment, monitoring and management of the Operating Systems.

Key Responsibilities

  • Collaborate with the Architecture Team on the development of overall infrastructure strategy, standards, capability needs, and lifecycle management.
  • Collaborate with management and department leaders to assess near- and long-term desktop, mobile, data center and cloud service needs.
  • Provide budgetary inputs to the 3-year forecast – identifying key infrastructure projects and expenses to ensure technology lifecycle standards are maintained and required system capabilities are met.
  • Work with appropriate stakeholders to define and prioritize capability needs, requirements and goals in order to identify solutions to business needs.
  • Perform estimating, prioritizing, planning and coordinating of work to reliably and consistently deliver according to plan.
  • Contribute to MCAP's Innovation and R&D program to continuously optimize operations and drive beneficial change in people, process, and technology.
  • Collaborate with IT and business leaders to determine new opportunities, risks, and threats and contribute to the development of associated plans.

Infrastructure Management

  • Direct research on software and systems products to justify recommendations and to support purchasing efforts.
  • Oversee new and existing equipment, hardware, and software upgrades.
  • Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
  • Identify requirements and manage the procurement process and vendor selection for new technologies.

Operational Excellence

  • Oversee servers, including but not limited to database, file, web, print, and backup servers and their associated operating systems and software.
  • Oversee the creation and maintenance of operational documentation as it relates to infrastructure configuration, disaster recovery, processes, and service records.
  • Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
  • Direct and oversee the design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
  • Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
  • Monitor and test system performance; prepare and deliver system performance statistics and reports; determine action plans as required.
  • Provide orientation and training to end users for all modified and new systems.
  • Develop and test scripts, programs, code, and configuration in support of optimizing routine operations and tasks.
  • Perform troubleshooting and root cause analysis in support of incident and problem management. Recommend options to address identified issues.
  • Ensure all server and storage assets are maintained to MCAP's Threat Vulnerability Management and hardening standards.

Requirements

  • 10+ years of progressive IT experience, including 5 years of managing teams.
  • Experience in the Financial Services industry, in particular mortgages.
  • In-depth understanding of Information Technology concepts.
  • Ability to balance risk, cost, and benefit.
  • Ability to work in a fast-paced environment with a high degree of change and competing priorities.
  • Strong oral, written and presentation skills.
  • Strong interpersonal skills and the ability to interface with all levels within the organization.
  • Strong problem-solving and conflict resolution skills.
  • Excellent planning and project management skills.
  • Demonstrated leadership experience mentoring and coaching others.
  • Ability to multi-task and prioritize tasks across multiple projects.
  • Excellent attention to detail and results-oriented.

Preferred Technical Skills

  • Windows/Linux enterprise server platforms.
  • Hypervisor technologies (Broadcom, OpenShift).
  • Systems Monitoring (SolarWinds SAM/VMAN).
  • Database Systems (SQL Server, MongoDB, MySQL).
  • Backup Technologies.
  • Container Technology (e.g. Docker/Kubernetes).

About MCAP

MCAP is Canada's largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

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