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Customer Service Agent

2 months ago

Vernon, British Columbia, Canada Sparkling Hill Resort Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Hotel Front Desk Associate at Sparkling Hill Resort. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and maintaining accurate records.

Key Responsibilities
  • Guest Services: Provide information on hotel facilities and services, including amenities and activities.
  • Room Management: Maintain accurate records of room assignments, vacancies, and reservations.
  • Customer Service: Respond to guest inquiries, resolve issues, and provide assistance as needed.
  • Administrative Tasks: Perform clerical duties, such as data entry, filing, and photocopying.
  • Communication: Answer telephone calls, relay messages, and respond to guest inquiries in a professional and courteous manner.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: Experience an asset, but not required.
  • Skills: Excellent communication and interpersonal skills, attention to detail, and ability to work in a fast-paced environment.
Work Environment

As a Hotel Front Desk Associate at Sparkling Hill Resort, you will work in a dynamic and fast-paced environment, interacting with guests and colleagues from diverse backgrounds. You will be required to stand for extended periods, work under pressure, and maintain a high level of accuracy and attention to detail.

What We Offer
  • Health Benefits: Comprehensive health care plan.
  • Financial Benefits: Group insurance benefits.
  • Other Benefits: Permanent work term, 35-40 hours per week, and a dynamic work environment.