Customer Service Representative

1 month ago


Vernon, British Columbia, Canada Kaltire Full time
{"Job Title": "Customer Relations Representative", "Job Description": "Job Summary

We are seeking a highly skilled Customer Relations Representative to join our team at Kal Tire. As a key member of our customer support team, you will be responsible for providing exceptional customer service and ensuring that our customers receive timely and effective resolutions to their issues.

Key Responsibilities
  • Manage customer service inquiries with courtesy and professionalism, gathering essential information to effectively create and escalate customer service cases.
  • Employ active listening techniques to discern and address customer needs and concerns accurately.
  • Document case details, including customer and invoice information, to ensure comprehensive and pertinent records.
  • Research and resolve customer problems, acting as a liaison between the customer and appropriate stakeholders.
  • Engage customers with warm, empathetic communication to promote overall satisfaction.
  • Represent the Kal Tire brand, embodying its values and AIMS.
Requirements
  • Preferred: 1 year of experience in retail or call center roles.
What We Offer
  • This position pays $20/hr. We offer a clear path for career advancement with wage increases along the way.
  • Employee Assistance Program
  • Flexible hybrid work policy
  • Positive work culture, opportunities for growth and development, and work-life balance.
  • Opportunities for professional development include training programs, mentorship, and tuition reimbursement.
", "Language": "en"}

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