Customer Service Representative

1 month ago


Vernon, British Columbia, Canada BMO Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Retail Banking Sales and Service team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual needs.

Key Responsibilities
  • Deliver exceptional customer service and support to customers and prospects
  • Identify customer needs and provide advice and guidance on financial solutions
  • Work collaboratively with colleagues and partners to deliver a seamless customer experience
  • Support operational activities, including inventory management and escalated service requests
  • Manage and reconcile cash transactions between treasury and branch units
  • Execute routine tasks within service level agreements
  • Act as a key member of a collaborative and versatile branch and market team
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations
  • Organize work information to ensure accuracy and completeness
  • Takes the initiative to find creative approaches that make each customer's experience feel personal
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience
  • Contributes to business results and the overall experience delivered in the branch
Requirements
  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable
  • High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications
  • Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits
  • Projects a professional presence
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists
  • Passionate commitment to helping customers
  • A focus on delivering a personal experience to customers
  • Resourceful self-starter with courage and confidence to approach customers
  • Readiness to collaborate and work in different capacities as part of a team
  • Strong interpersonal skills, including the ability to build rapport and connections with customers
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
What We Offer

We offer a competitive salary range of $33,850.00 - $43,500.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We are committed to an inclusive, equitable, and accessible workplace, and we strive to help our employees grow and make an impact from day one.



  • Vernon, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Vernon is looking for a Customer Service Representative to manage customer transactions and provide a positive shopping experience. As a Cashier, you will handle cash, credit, and debit payments, assist customers, and maintain a clean and organized checkout area.Responsibilities:Process customer purchases and handle cash, credit, and...


  • Vernon, British Columbia, Canada Sussex Insurance Agency (Vernon) Full time

    We are seeking a highly organized and reliable Customer Service Representative to join our team at Sussex Insurance Agency (Vernon).The ideal candidate will have excellent communication skills, be able to multitask, and provide exceptional customer service. Key responsibilities include greeting clients, directing them to contacts or service areas, ordering...


  • Vernon, British Columbia, Canada HRPivot Full time

    About Karen KaneKaren Kane is a renowned apparel brand with a rich history of manufacturing high-quality women's clothing for nearly 45 years. As a certified B Corp brand, we prioritize sustainability and social responsibility while driving rapid growth through ecommerce and strategic partnerships with major retailers.Job SummaryWe're seeking a highly...


  • Vernon, British Columbia, Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and working with cutting-edge technology? We are seeking a skilled Technical Service Representative to join our team.In this role, you will be responsible for providing top-notch service and repair solutions to our customers, ensuring their satisfaction and loyalty.No experience is...


  • Vernon, British Columbia, Canada Okanagan College Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Campus Store. In this role, you will provide exceptional customer service to students, staff, and the public, while also handling retail sales, cash handling, and inventory management.Key ResponsibilitiesProvide excellent...


  • Vernon, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Food Service Representative to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Efficiently take customer orders and prepare food items according to customer preferences.Maintain a clean and organized food counter, restock supplies, and handle cash and card...


  • Vernon, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Vernon. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...


  • Vernon, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    Food Counter Attendant RoleWe are seeking a skilled Food Counter Attendant to provide exceptional customer service and ensure a seamless dining experience at beBee Professionals in Vernon.Key Responsibilities:Efficiently take customer orders and prepare food items according to their preferences.Maintain a clean and organized food counter, restock supplies,...


  • Vernon, British Columbia, Canada Savers Full time

    About UsSavers is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.Job SummaryWe are seeking a Customer Service Associate to create an awesome experience for our customers,...


  • Vernon, British Columbia, Canada Savers Value Village Full time

    About the RoleWe are seeking a Customer Service Associate to join our team at Savers / Value Village. As a Customer Service Associate, you will be responsible for creating an exceptional experience for our customers, donors, and team members.Key ResponsibilitiesProvide excellent customer service, ensuring a positive experience for our customers.Assist donors...


  • Vernon, British Columbia, Canada Kaltire Full time

    Job SummaryAs a Customer Relations Representative at Kal Tire, you will play a vital role in ensuring superior customer support. This position involves handling customer feedback through various channels, including phone, email, and social media platforms. You will be responsible for documenting customer feedback within our case management system and...


  • Vernon, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    beBee Professionals is looking for a Service Excellence Representative to join our team in Vernon, Canada. In this position, you will be responsible for providing top-notch service to our customers, addressing their inquiries, and resolving any issues they may encounter.Key Responsibilities:Handle customer inquiries and provide solutions.Offer product and...

  • Sales Representative

    1 month ago


    Vernon, British Columbia, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a highly motivated Sales Representative to assist customers and provide exceptional service at our Vernon store. Key responsibilities include greeting and assisting customers, maintaining product knowledge, and processing transactions.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of products and...


  • Vernon, British Columbia, Canada Western Financial Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Development Representative to join our team at Western Financial Group. As a Sales Development Representative, you will be responsible for driving new business and sales growth through effective lead generation and qualification.Key ResponsibilitiesUtilize internal databases to pipeline...


  • Vernon, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a skilled Customer Service Ambassador to provide exceptional service to our customers at beBee Professionals in Vernon, Canada. In this role, you will handle customer inquiries, provide product information, and resolve issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Offer...


  • Vernon, British Columbia, Canada beBee Professionals Full time $35,000 - $55,000

    beBee Professionals is seeking a Customer Service Specialist to provide exceptional service to our customers in Vernon. In this role, you will be responsible for greeting and assisting customers, maintaining product knowledge, and processing transactions.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of products and...


  • Vernon, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Customer Service Director to join our team at beBee Professionals in Vernon. As a Customer Service Director, you will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Supervise and motivate the sales team to achieve sales targets.Provide training and coaching...


  • Vernon, British Columbia, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Vernon, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information.Process transactions and manage cash...


  • Vernon, British Columbia, Canada Uni-Select Inc. Full time

    We are seeking a highly motivated and customer-focused Counter Sales Representative to join our dynamic team at Bumper to Bumper. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective product promotion and upselling opportunities.Your Key Responsibilities:Provide a...


  • Vernon, British Columbia, Canada Barnhart Crane & Rigging Full time

    About UsBarnhart Crane & Rigging is a leading provider of heavy lifting and heavy transport services. Our company is built on a strong foundation of serving others, and we take pride in our commitment to excellence and customer satisfaction.Job SummaryWe are seeking a highly motivated and experienced Area Manager, Customer Service to join our team. As a key...