Front Office Manager
23 hours ago
Rising to new heights, our hotel is a cultural hub and hotspot in the heart of Toronto's Entertainment District. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.
Key Responsibilities
- Oversee daily front desk activities and ensure team members adhere to company standards.
- Interact with guests, handle requests, and provide a four-diamond experience.
- Support front desk agents with feedback and training.
- Understand customer needs, improve processes, and maintain inventory levels.
- Coordinate quality, efficiency, and safe operations of the front office department.
- Ensure smooth guest flow and review occupancy patterns.
- Maintain open communication with other departments.
- Interact with guests to ensure satisfaction and resolve complaints.
- Attend required meetings and oversee team member supervision.
- Conduct regular meetings and training sessions.
General Responsibilities
- Maintain a clean and excellent condition of the back office area and equipment.
- Ensure proper stock of supplies in the back office area.
- Execute emergency procedures according to hotel standards.
- Notify relevant individuals and departments of any problems or unusual matters.
- Attend hotel meetings and training sessions.
- Be polite, friendly, and helpful to guests, employees, and management.
- Promote teamwork skills and comply with hotel standards, policies, and rules.
Qualifications
- Excellent communication and guest service skills.
- Knowledge of computer programs used in property management.
- Able to work a flexible schedule, including weekends and holidays.
- Bachelor's degree in Hospitality Management or related field, or exceptionally strong technical and service skills.
- Minimum two years' experience as a front desk agent at a comparable quality property.
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