Front Office Manager
7 days ago
Responsibilities:
* Manage the front desk operations, including guest check-in and check-out, room assignments, and key control
* Supervise and train front desk agents to ensure they are providing excellent customer service
* Monitor and maintain accurate records of guest interactions, including complaints and compliments
* Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences
* Develop and implement strategies to improve guest satisfaction and loyalty
Requirements:
* 2+ years of experience in a front office or customer service role
* Excellent communication and leadership skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and analytical skills
* Bachelor's degree in Hospitality Management or related field
What We Offer:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
At Bisha Hotel Toronto, we are committed to providing a safe and inclusive work environment for all employees. We welcome applications from diverse candidates and are an equal opportunity employer.
Please note that only qualified candidates will be contacted for an interview.
Thank you for your interest in joining our team"}
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