Front Office Manager
2 weeks ago
We are seeking a highly skilled and experienced Guest Services Manager to lead our Front Office team at 1 Hotel Toronto. As a key member of our hotel's management team, you will be responsible for providing exceptional guest service, training and supervising staff, and driving revenue growth through effective management of hotel operations.
Key Responsibilities- Lead and motivate a team of front office staff to deliver exceptional guest service and achieve sales targets.
- Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
- Manage front office operations, including check-in/check-out, room assignments, and guest communication.
- Train and supervise front office staff to ensure they have the skills and knowledge to provide excellent guest service.
- Monitor and analyze front office performance metrics, including guest satisfaction, revenue, and staff productivity.
- Minimum 2 years of experience in a similar role in a hotel or hospitality environment.
- Post-secondary diploma or degree in a related field, such as hospitality or business administration.
- Advanced knowledge of hotel operations, including front office procedures, revenue management, and guest service standards.
- Excellent communication and leadership skills, with the ability to motivate and inspire a team.
- Flexibility and adaptability, with the ability to work in a fast-paced environment and respond to changing circumstances.
1 Hotel Toronto is a luxury hotel that offers a unique and sustainable hospitality experience. Our hotel is designed to evoke a sense of well-being and connection to nature, and we are committed to providing exceptional service to our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on career development and growth.
What We Offer- A competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A dynamic and supportive work environment.
- A comprehensive training program to ensure you have the skills and knowledge to succeed in your role.
- A chance to work with a talented and dedicated team of professionals who are passionate about delivering exceptional guest service.
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Toronto, Ontario, Canada OE Toronto Operating Company Full time{"Job Title": "Front Office Manager", "Job Summary": "We are seeking a highly skilled and experienced Front Office Manager to join our team at Bisha Hotel Toronto. As a key member of our hotel operations team, you will be responsible for overseeing the daily activities of our front desk agents and ensuring that all guests receive exceptional...
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