Support Staff for Mental Health Services
3 weeks ago
About EHN Canada
EHN Canada is a leading provider of mental health, trauma, and addiction treatment services. Our team is dedicated to delivering high-quality care to Canadians in need.
Job Summary
We are seeking a Support Staff to join our team at EHN Canada. The successful candidate will provide support to our clinical staff and patients, ensuring a smooth and efficient operation of our facilities.
Key Responsibilities
- Assist patients with daily living activities, such as making beds and cleaning.
- Prepare discharge summaries and facilitate newcomers' groups.
- Participate in therapeutic and community meetings, addressing any issues or concerns that arise.
- Monitor patient attendance and provide support when needed.
- Drive patients as required and provide emotional support during times of distress.
- Monitor patients' computer and phone use, as directed by clinical staff.
- Conduct regular rounds of the facility, checking on patients and reporting any unusual incidents.
- Support patients and clinical staff with signing out and recording personal effects.
- Assist the admissions department as needed.
- Wash patient clothing and ensure that washing and drying instructions are followed.
- Support clinical staff with patient discharges.
- Keep up-to-date progress notes as required.
- Manage the white book effectively and ensure it is up-to-date.
- Monitor patient activities when clinical staff are not present and ensure they are conducted according to facility procedures.
- Ensure the facility and patients are secure after daily activities have been completed.
- Lock offices and group rooms after regular business hours.
- Notify on-call management staff or the Medical Director in the event of an emergency or unusual circumstance.
- Document significant occurrences and a general impression of activities during the shift.
- Participate in case consultation and treatment coordination with the multi-disciplinary team.
- Administer first aid, if trained, in case of emergency.
- Perform housekeeping and clerical tasks as listed on the duty roster.
- Answer the phone and handle calls as instructed.
- Participate in in-service workshops as assigned.
- Perform other related duties as requested by the Support Staff Supervisor and/or Management.
Work Schedule
Support staff hours consist of up to 8 hour shifts, to a maximum of 40 hours per week. Hours of work are required 24 hours, 7 days a week, including days, evenings, nights, weekends, and holidays. Support staff receives a ½ hour paid break during a shift of 5 hours or more.
Requirements
- Certificate from a recognized Health Care Worker educational program, such as the Community Health Worker Program, or experience in a related field.
- Trauma-informed training or experience is an asset.
- Completion of Grade 12 or equivalent diploma.
- Ability to read, write, and communicate verbally and in writing.
- Ability to understand and follow directions.
- Good hearing and eyesight.
- Valid First Aid/CPR Level C.
- Clear Criminal record check through the Ministry of Justice.
- Valid Class 5 Driver's License in good standing.
Employee Benefits and Perks
- Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy.
- 24/7 Employee Assistance Program through LifeWorks.
- Competitive paid time off policies, including a paid day off on your birthday.
- Access to in-house fitness facilities or discounted external gym memberships.
- Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance.
- Personal and professional development through our Education Support Assistance program.
- Nationwide presence allows for supportive relocation opportunities.
- Defined Benefit pension through CAAT with up to a 4% employer contribution.
- Maternity and parental leave top-up.
- Access to discounts at Kids & Co. Daycare.
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