Clerk and Team Lead

7 days ago


Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full time
About the Role

We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Hospitality Inn Hotel. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our hotel and ensuring that our guests receive exceptional service.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the work of hotel staff, including front desk, housekeeping, and maintenance teams.
    • Develop and implement effective strategies to improve team performance and productivity.
  • Guest Services
    • Ensure that all guests receive a warm and welcoming experience, from check-in to check-out.
    • Respond to guest complaints and resolve issues in a timely and professional manner.
  • Operations and Administration
    • Oversee the maintenance and upkeep of hotel facilities, including equipment and supplies.
    • Manage the hotel's inventory and ordering process to ensure that all necessary materials are available.
  • Training and Development
    • Train and develop staff members to ensure that they have the skills and knowledge needed to provide excellent service.
    • Identify areas for improvement and implement training programs to address these needs.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • At least 1 year of experience in a supervisory or leadership role in the hospitality industry.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and make decisions quickly.
    • Strong problem-solving and conflict resolution skills.
    • Ability to work independently and as part of a team.
What We Offer
  • Relocation Assistance
    • We offer relocation assistance to help you get settled in our area.
  • Competitive Salary and Benefits
    • We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Advancement
    • We offer opportunities for advancement and professional growth within our company.


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