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Sales and Service Representative
3 months ago
Inside Sales and Customer Service Representative - Richelieu Hardware
The ideal candidate will manage the entry of orders received through various channels including fax, email, and in-person requests.
They will be responsible for addressing inquiries via phone and email related to these orders and ensuring timely follow-up.
Key Responsibilities
- Respond to customer inquiries in a timely and courteous manner.
- Manage incoming phone calls.
- Process orders through email, fax, phone, and face-to-face interactions.
- Ensure proper follow-up on all orders.
- Engage in product training sessions.
- Assist with additional related tasks as needed.
- Provide excellent customer service.
- Maintain a tidy and organized workspace.
Qualifications
- High School Diploma or equivalent.
- Proficient in typing and computer skills.
- Familiarity with Microsoft Office applications.
- Prior experience in customer service roles.
- Able to work independently.
- Quick to learn new processes.
- Team-oriented with strong collaboration skills.
- Excellent organizational abilities.
- Experience in the Cabinet & Millwork industry is a plus.
- Background in Hardware distribution is advantageous.
- Fluency in English, both spoken and written.
What We Offer
- Work-life balance.
- A diverse and motivating work environment.
- Competitive compensation package including base salary and commission.
- Performance-based salary increases.
- Employee Share Purchase Plan (ESPP).
- Comprehensive group insurance coverage.
- Attractive product pricing.
Interested candidates are encouraged to visit our company website to submit their application.
By applying, candidates consent to Richelieu Hardware Ltd. collecting and retaining documents for the purpose of evaluating their application. Documents may be retained for future reference for up to twelve months.
