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Store Director

2 months ago

Richmond, British Columbia, Canada Mackage Full time
About the Role

Mackage is seeking a highly skilled and experienced Store Manager to join our team. As a Store Manager, you will play a critical role in driving sales growth, delivering exceptional customer service, and leading a high-performing team.

Key Responsibilities
  • Sales and Customer Service:
    • Maximize store sales and key performance indicators (KPIs) to achieve sales targets.
    • Monitor sales floor and zone coverage to drive sales and maintain a customer-centric environment.
    • Ensure proactive client engagement and grow the client database.
    • Inspire and motivate the team to high performance and exceptional customer service.
  • Leadership:
    • Monitor, develop, and lead the team in a positive and collaborative environment.
    • Partner and collaborate with management and headquarters partners effectively.
    • Actively bench, recruit, hire, and develop top-tier candidates to represent Mackage as brand ambassadors.
    • Manage operational tasks on time, including reports, payroll, scheduling, and inventory management.
    • Model and ensure store policies compliance and communicate effectively.
    • Respond and adapt to changing business demands and create action plans to support customer experience while focusing on strategic, operational, and leadership excellence.
    • Conduct weekly, monthly, and quarterly performance evaluations within the team and manage store turnover to support retention.
  • Operations:
    • Provide proper training and development on product knowledge and selling techniques.
    • Ensure proper maintenance and organization of store standards, front and back of house.
    • Handle customer inquiries, concerns, and returns effectively.
    • Oversee daily operations while managing inventory levels and loss prevention best practices.
Requirements
  • Minimum of five (5) years of experience in a preferred fashion luxury retail environment, with at least three (3) years as a store manager.
  • Strong leadership, result-oriented, and solid business acumen.
  • Excellent written and verbal communication skills. Multilingual is a plus.
  • Team-centric attitude and proactive mindset.
  • Exemplary selling, training, and customer service skills.
  • Ability to multi-task, organize, and prioritize workload.
  • Knowledge of Microsoft Office Suite and POS operating systems.