Implementation Specialist

1 month ago

Vancouver, British Columbia, Canada Tyler Technologies Full time

About the Role

The Implementation Consultant is a key member of our Enterprise Jury team, driving the department's continued success. As a knowledge leader in the industry, you will be responsible for delivering exceptional quality consulting, configuration, and training activities.

Responsibilities

  • Evaluate client business procedures and provide recommendations to improve product and business efficiencies
  • Reengineer and implement business processes around the usage of software applications
  • Collaborate with colleagues and managers to design, implement, and proactively manage a superior software experience for our clients
  • Host client-facing meetings to understand and document clients' business processes and configure applications based on business needs and accepted best practices
  • Lead or facilitate configuration sprints, and identify opportunities for software enhancement
  • Provide in-person and remote training for software applications to both new and existing customers
  • Create and maintain technical and business process documentation as business needs require
  • Independently keep abreast of new functionality and learn new product modules, implementation methodologies, and court technology concepts
  • 5-30% travel is required
  • Perform other job-related duties and responsibilities as assigned

Qualifications

  • BS/BA degree in a related field or equivalent experience is required
  • 2+ years of experience in software implementation consulting or transferable work with external clients is preferred
  • Ability to work under pressure, in an ambiguous environment, and problem-solve with a positive attitude
  • Familiarity and ease with computer systems and common software products
  • Strong problem-solving and execution skills
  • Excellent interpersonal skills, including verbal and written communication skills, teamwork, strong attention to detail, and customer service skills
  • Exceptional presentation and communication skills
  • Must be self-motivated, proactive, and able to work well under pressure

What We Offer

As a remote position available for internal candidates, you will have the opportunity to work with our solutions that help courts of all sizes better serve the public. By helping provide solutions that improve efficiencies, you can help serve our citizens.

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