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Front Desk Representative

2 months ago

Calgary, Alberta, Canada HOLIDAY INN EXPRESS HOTEL & SUITES HOTEL Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Holiday Inn Express Hotel & Suites Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for all our guests.

Key Responsibilities
  • Guest Registration and Check-In/Check-Out
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Process group arrivals and departures, ensuring all necessary documentation is completed.
  • Room Reservations and Management
    • Take, cancel, and change room reservations as needed.
    • Maintain an accurate and up-to-date inventory of vacancies, reservations, and room assignments.
  • Guest Services
    • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
    • Assist guests with special needs and provide exceptional customer service.
  • Administrative Tasks
    • Process guests' departures, calculate charges, and receive payments in a timely and accurate manner.
    • Perform clerical duties, such as faxing, filing, and photocopying.
  • Communication and Teamwork
    • Answer telephone calls and relay messages to guests and staff.
    • Work collaboratively with the front desk team to ensure seamless guest service.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • Will train.
  • Personal Qualities
    • Attention to detail.
    • Fast-paced environment.
    • Overtime required.
    • Standing for extended periods.
    • Work under pressure.
  • Language and Communication
    • Excellent oral and written communication skills.
    • Ability to communicate effectively with guests and staff in English.
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment