Front Desk Representative
4 weeks ago
Front Desk Agent Job Description
We are seeking a skilled and friendly Front Desk Agent to provide exceptional guest service at Pomeroy Kananaskis Mountain Lodge.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
- Manage front desk operations, including check-ins, check-outs, and room assignments.
- Process transactions, handle guest inquiries, and provide information on hotel services and amenities.
- Develop and maintain positive relationships with guests, colleagues, and other departments.
- Stay organized and efficient, prioritizing tasks and managing multiple responsibilities.
- Perform other duties as required to ensure seamless guest experience.
Requirements:
- Minimum one year of experience in a full-service hotel or similar environment.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in English and basic computer skills.
About Pomeroy Kananaskis Mountain Lodge
We are a leading hotel chain committed to providing exceptional guest experiences. Our team members are passionate about delivering warm and personalized service, ensuring every guest feels welcome and valued. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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