Front Desk Representative

4 weeks ago


Calgary, Alberta, Canada Pomeroy Kananaskis Mountain Lodge Full time

Front Desk Agent Job Description

We are seeking a skilled and friendly Front Desk Agent to provide exceptional guest service at Pomeroy Kananaskis Mountain Lodge.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Manage front desk operations, including check-ins, check-outs, and room assignments.
  • Process transactions, handle guest inquiries, and provide information on hotel services and amenities.
  • Develop and maintain positive relationships with guests, colleagues, and other departments.
  • Stay organized and efficient, prioritizing tasks and managing multiple responsibilities.
  • Perform other duties as required to ensure seamless guest experience.

Requirements:

  • Minimum one year of experience in a full-service hotel or similar environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficient in English and basic computer skills.

About Pomeroy Kananaskis Mountain Lodge

We are a leading hotel chain committed to providing exceptional guest experiences. Our team members are passionate about delivering warm and personalized service, ensuring every guest feels welcome and valued. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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