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Oracle Cloud Configuration Expert

2 months ago

Charlottetown, Prince Edward Island, Canada Iron Systems Full time
Job Title: Oracle Fusion Cloud Configuration Specialist

Iron Systems is a leading provider of innovative computing infrastructure platforms, offering custom-built solutions for network servers, storage, OEM/ODM appliances, and embedded systems. With over 15 years of experience, our customers trust us for our holistic approach to design, engineering, manufacturing, logistics, and global support services.

Job Summary

We are seeking an experienced Oracle Fusion Cloud Configuration Specialist to join our team. The successful candidate will work closely with our Government's eCRM Program team to ensure the effective configuration and implementation of Oracle Fusion Cloud capabilities and modules. The ideal candidate will have a strong background in sales and service, with experience in implementing Sales Force Automation modules and configuring Oracle Fusion Cloud.

Key Responsibilities
  • Collaborate with the Government's eCRM Program team to leverage Oracle Fusion Cloud capabilities and modules.
  • Ensure the completion of work follows the Government's Agile-Iterative delivery methodology.
  • Provide Oracle Fusion Cloud knowledge and configuration expertise as part of a technical team delivering a composable eCRM.
  • Utilize knowledge of key concepts and modules, such as Sales Force Automation, Account Management, Contact Management, and others, to provide in-depth knowledge for use and best-fit modules of OSS.
  • Participate and lead JAD Sessions, following the Government's Agile-Iterative methodology.
  • Leverage Oracle Fusion Cloud CRM knowledge and experience to identify opportunities for process improvements.
  • Provide analysis, propose change strategies, and communicate proposed strategies appropriately.
  • Provide in-depth knowledge for use in best-fit modules of CRM capabilities to address requirements with minimal customization and maximum reusability.
  • Translate business requirements into CRM functional specifications and User Stories in MS Azure DevOps to support the delivery of an eCRM in a composable architecture environment.
  • Maintain all documentation as changes are introduced, including Iteration release notes.
  • Provide coaching, mentoring, and knowledge transfer to ITSS team members for eCRM.
  • Provide requirements for data migration from various source systems to the eCRM built on Oracle Fusion Cloud.
  • Develop and conduct reviews to ensure that requirement specifications are correctly interpreted.
  • Communicate changes, enhancements, and modifications, verbally or through written documentation, to project managers, sponsors, and other stakeholders.
  • Support quality assurance and integration testing.
  • Support user acceptance testing and participate in post-production functional support.
  • Provide expertise in job roles and duties for data security and access privilege.
Requirements
  • A minimum of three (3) years of demonstrated experience as a Configuration Specialist with Oracle Fusion Cloud/Oracle sales and service in a complex environment.
  • Experience in implementing Sales Force Automation modules.
  • Experience in configuration of Oracle Fusion Cloud.
  • Experience in business and technical requirements analysis, elicitation, modeling through a CRM lens verification, and methodology development.
  • Experience in prioritizing and managing multiple tasks simultaneously, working in a team environment, and managing projects.
  • Experience in utilizing requirements and best practices for data migration from other products to Oracle Fusion Cloud.
Desirable Skills and Abilities
  • A strong customer service orientation.
  • Excellent verbal and written communication and presentation skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
  • Demonstrated ability to work in a dynamic environment, establish priorities, and meet tight deadlines.
  • Ability and experience working in a team environment.
  • Excellent interpersonal, analytical, and creative problem-solving skills.
Assets
  • Certification in Oracle Fusion Cloud is an asset.
  • Specifications with the API of Oracle's Fusion Cloud.
  • Knowledge on Oracle Fusion Cloud integration with MS Outlook is an advantage.
  • Knowledge/experience with Oracle Eloqua.
  • Experience working with government organizations.
  • Experience working in an Agile environment.
  • Experience with MS Azure DevOps.