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Security Officer

2 months ago

Moncton, New Brunswick, Canada Great Canadian Entertainment Full time

Job Summary

The Security Officer is a key member of the Great Canadian Entertainment team, responsible for protecting the company's assets and providing a safe and welcoming environment for guests and team members. This role requires a unique blend of security expertise, customer service skills, and problem-solving abilities.

Key Responsibilities

  • Monitor and document internal and external violations, unsafe conditions, and potential hazards, preparing written and electronic statements as needed.
  • Enforce restricted access to unauthorized persons and observe transactions, slot drops, and chip fills to prevent theft and ensure compliance with regulations.
  • Perform identification checks on guests under 30 and refer disputes to the Security Supervisor as necessary.
  • Conduct regular patrols of the interior and exterior of the property, escorting guests and team members as required.
  • Perform crowd control and attend to first aid incidents, ensuring the safety and well-being of all individuals on site.
  • Assist the Security Supervisor with enrolling guests in the Self-Exclusion program and ensure compliance with licensing laws, health and safety regulations, and other statutory requirements.
  • Perform other duties as assigned or directed by management.

Requirements

  • High School diploma or equivalent required; post-secondary education an asset.
  • Two (2) years of experience working with the public in a service role or in the service industry.
  • Previous experience or training in security an asset.
  • First Aid/CPR and Responsible Beverage certifications required; CNB provides the necessary training and certification for successful candidates.
  • Ability to successfully obtain and maintain a Gaming Registration within the applicable province (New Brunswick).

Skills and Abilities

  • Excellent problem-solving and conflict resolution capabilities.
  • Inquisitive, investigative mind, able to identify suspicious behaviors/transactions and make sound judgments based on this.
  • A willingness to learn, develop, and achieve new skills for personal and professional development.
  • Computer literacy in MS Office.
  • Able to organize data with great accuracy.
  • Knowledge of privacy legislation an asset.
  • Self-motivator with the ability to inspire other team members to enhance the guest experience within the entertainment business.
  • Ability to multi-task and prioritize.
  • Ability to follow rules, regulations, policies, and procedures at all times.
  • Must be able to work independently, without close direct supervision, and apply good judgment and discretion under pressure.

Work Environment Considerations

This role requires a fast-paced and dynamic work environment, with multiple priorities, deadlines, and deliverables. The Security Officer will be exposed to some conflict, distress, and noise, and will be required to work non-traditional hours, including evenings and weekends.

Special Working Conditions

Great Canadian Entertainment is committed to conducting business in an ethical and professional manner. Every team member is expected to understand and follow all policies outlined in the Corporate Ethics & Conduct Manual and to disclose any irregularities or wrongdoing in accordance with the Company's Whistleblower Policy.

Compliance Requirements

  • Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.
  • Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
  • Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing and Certification Requirements

Permanent employment may be dependent upon the authorization and continued approval of the Provincial Regulatory Bodies. New employees will complete an application and will begin work after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful reapplication. For positions that require additional certification, the appropriate level of certification will be maintained.

Great Canadian Entertainment is an Equal Opportunity Employer