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Bilingual Customer Service Representative
1 month ago
Cowan Insurance Group is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide accurate and timely information to customers regarding their policies and claims
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction
- Stay up-to-date on product knowledge and regulatory requirements
Requirements:
- High school diploma or equivalent required
- 2+ years of customer service experience in an insurance or related industry
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in Microsoft Office and CRM software
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and cover letter, to [insert contact information].