Unit Manager, Sales

4 weeks ago

Edmonton, Alberta, Canada Intact Financial Corporation Full time
About the Role

We are seeking a highly motivated and experienced Sales and Operations Manager to join our team at Intact Financial Corporation. As a key member of our Direct Distribution team, you will be responsible for leading a team of sales agents in a contact-centre environment.

Key Responsibilities
  • Establish and communicate sales objectives and develop strategies for achieving corporate goals.
  • Lead the implementation and launch of sales-related activities and strategic projects.
  • Develop strategies to improve contact centre performance.
  • Coach and provide direction to sales agents to develop customized strategies to improve agents' performance, develop their talent, and increase the level of engagement.
  • Manage the team's operations by organizing, planning, and monitoring the optimal use of resources in accordance with the company's strategic objectives.
  • Act as a resource person for escalated sales issues.
  • Work in close partnership with the operations director, operations manager, underwriting, external independent brokers, and account receivables to ensure alignment and customer satisfaction.
  • Participate in projects, committees, and task forces to assist in the implementation of action plans.
Requirements
  • At least 2 years of insurance experience is required.
  • Previous leadership experience is an asset.
  • Strong coaching ability; experience implementing both team and individual plans with positive results.
  • Proven ability in making strategic decisions independently and in a team.
  • Excellent communication and interpersonal skills.
  • Experience focusing on employee engagement and building strategic internal relationships.
  • Ability to assume the management of a team within the corporate vision and values.
  • Confidence in their own abilities to take risks and to implement change.
  • Ability to analyze and synthesize data.
  • Strong sales orientation.
  • Alberta, British Columbia & Ontario insurance licenses & knowledge are an asset.
  • Level 2 insurance license is an asset.
  • Bachelor's degree or Diploma in business administration or a related field is an asset.
  • CIP or FCIP designation is an asset.
What We Offer

Working at Intact Financial Corporation means you'll be empowered to be and do your best every day. Here are some of the benefits you can expect as a member of our team:

  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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