Front Desk Supervisor

4 weeks ago


Mississauga, Ontario, Canada FirstService Residential Full time
Job Title: Front Desk Supervisor

As a Front Desk Supervisor at FirstService Residential, you will play a vital role in ensuring the smooth operation of our residential communities. Your primary responsibility will be to provide exceptional customer service to our residents, clients, and visitors, while maintaining a safe and secure environment.

Key Responsibilities:
  • Provide assistance and support to residents, clients, and visitors, answering questions and resolving issues in a professional and courteous manner.
  • Manage and screen messages, ensuring that all communication is handled in a timely and efficient manner.
  • Schedule access for authorized vendors to provide services within units, maintaining confidentiality and discretion.
  • Ensure the physical building is safe and secure, observing floors and stairways for debris, obstructions, and fire hazards.
  • Enforce client rules, regulations, and laws, assisting police and medical staff as required.
  • Provide exceptional customer service, responding to emergencies and fire alarms, and performing routine property patrols.
  • Document daily activities, incidents, and front desk software, adhering to On-site Procedures and FirstService Residential Policies.
Requirements:
  • Valid Ontario Security License
  • High school diploma or equivalent, with college-level courses in Business/Hospitality or Police/Security Foundations an asset
  • Ability to lift 50 lbs, sit for extended periods, and stand for extended periods
About Us:

FirstService Residential is North America's foremost property management firm, specializing in Property Management, Front Desk Security Guards, Cleaners, and Superintendents. We offer competitive salaries, top benefits, and career training, investing in our associates' professional development and setting the bar for exceptional service.


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