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Customer Support Team Lead
1 month ago
We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Mizuho Financial Group Inc. As a key member of our team, you will be responsible for leading a team of customer support professionals and providing technical guidance and mentorship to ensure the delivery of exceptional customer service.
Key Responsibilities:- Lead a team of customer support professionals to ensure timely and effective resolution of customer inquiries and issues.
- Provide technical guidance and mentorship to team members to enhance their skills and knowledge.
- Develop and implement processes and procedures to improve customer satisfaction and reduce resolution times.
- Collaborate with cross-functional teams to identify and resolve customer issues and improve overall customer experience.
- 10+ years of experience in customer support or a related field.
- Proven track record of leading high-performing teams and delivering exceptional customer service.
- Strong technical skills and knowledge of software development and customer support processes.
- Excellent communication and interpersonal skills.
Mizuho Financial Group Inc. is a leading global financial institution with a presence in over 35 countries. We offer a wide range of financial services to individuals, corporations, and governments, and are committed to delivering exceptional customer service and building long-term relationships with our clients.
