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Head of Claims and Customer Service Operations
3 months ago
Reporting to the Vice President of iA Special Markets (SM), the Head of Claims and Customer Service Operations is tasked with the comprehensive management of the daily functions of the iA Special Markets Claims, Customer Service, and Administrative divisions.
Key Responsibilities- Oversee the operational activities of the Claims, Customer Service, and Administration teams to ensure efficiency and effectiveness.
- Provide leadership and direction to the teams, fostering a culture of excellence and continuous improvement.
- Implement strategies to enhance service delivery and operational performance.
- Collaborate with cross-functional teams to align objectives and drive organizational success.
The ideal candidate will possess strong leadership skills, a deep understanding of claims management, and a commitment to delivering exceptional customer service.
