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Supervisor of Reception Services

3 months ago

Toronto, Ontario, Canada The Clinic at Christie Inc. Full time
Position Overview

The Clinic at Christie Inc. is seeking a dedicated Supervisor of Reception Services to oversee our front desk operations. This is a permanent position that requires a commitment of 37.5 to 40 hours per week. The ideal candidate will possess a Bachelor's degree and have 3 to 5 years of relevant experience.

Key Responsibilities
  • Strategic Planning: Develop specific plans to prioritize tasks and ensure efficient workflow.
  • Task Organization: Organize daily operations to accomplish objectives effectively.
  • Training: Train staff on duties, policies, and procedures to maintain high standards.
  • Reporting: Prepare and submit detailed reports on operational performance.
  • Equipment Management: Ensure the smooth operation of office equipment and resolve any technical issues.
  • Problem Resolution: Address work-related problems, providing technical advice and recommending improvements to enhance productivity and quality.
  • Work Coordination: Co-ordinate, assign, and review work among team members.
  • Supply Management: Requisition or order necessary materials, equipment, and supplies.
  • Maintenance Coordination: Arrange for maintenance and repair of office equipment.
  • Interdepartmental Collaboration: Co-ordinate activities with other departments to ensure seamless operations.
  • Mentorship: Offer guidance and mentoring to team members.
  • Client Support: Consult with clients post-sale to provide ongoing support and address any concerns.
Supervisory Responsibilities

Oversee a team of 16-20 administrative clerks.

Technical Proficiency

Familiarity with the following software is essential:

  • Workday
  • MS Access
  • MS Excel
  • MS Outlook
  • MS PowerPoint
  • MS Word
  • QuickBooks
  • Database software
Work Environment

This role operates in a fast-paced environment requiring the ability to work under pressure and meet tight deadlines. Attention to detail is crucial, given the large caseload.

Personal Attributes

The successful candidate will demonstrate:

  • Efficient interpersonal skills
  • Excellent oral and written communication
  • Flexibility and initiative
  • Strong judgment and organizational skills
  • Reliability and teamwork
  • Ability to multitask and innovate
Inclusion and Support

The Clinic at Christie Inc. is committed to creating a welcoming environment for all employees, including:

  • Providing training to foster awareness and support for persons with disabilities.
  • Implementing inclusive recruitment policies.
  • Offering diversity and cross-cultural training for newcomers and refugees.
  • Creating a supportive environment for youth and Indigenous workers.
  • Accommodating the needs of mature workers.
  • Promoting a welcoming atmosphere for visible minorities.
Screening Questions

As part of the application process, candidates will be asked:

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?