Concession Operations Manager

1 week ago

St John's, Newfoundland and Labrador, Canada Oak View Group Full time

Job Summary

The Concession Operations Manager is responsible for assisting in the effective management and operation of the venue's concessions. This includes food preparation and production, compliance with alcohol service policies, guest service, employee/volunteer hiring, training, and scheduling, closing duties, balancing bookwork, troubleshooting, minimizing waste, and closing duties.

The Concession Operations Manager must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth running of any assigned event.

Key Responsibilities

  • Assist in the managing, developing, and mentoring of staff for in concessions stands, with approximately 25-35 employees supporting these various stations.
  • Actively supervise, coach, counsel, train, direct, and mentor employees in meeting company quality standards.
  • Initiate and authorize all employment actions, such as hiring, training, promotion, transfer, discipline, suspension, and termination.
  • Responsible for the completion of employee documentation, including performance and attendance issues, in accordance with company policies and practices.
  • Ensure proper setup of all concession locations prior to doors opening, including verifying opening inventory, assigning duties to concession workers, ensuring sanitation standards are met, verifying that each location is fully operational, and ascertaining levels of food production based on projected guest attendance.
  • Assure that Stand Lead has followed proper procedures for distribution and handling of cash.
  • Provide a high level of oversight and operational expertise, resulting in the smooth, efficient, and profitable execution of events.
  • Will cover any open position to ensure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
  • Assist with Premium Services operations and events needs as required on an event-by-event basis, as directed by the Food & Beverage Manager.
  • Provide direction and oversight to Stand Supervisors and staff.
  • Ensure that all OVG and venue policies, procedures, and practices are adhered to, including compliance with alcohol service and food handling/sanitation guidelines, general safety policies and procedures.
  • Report any alcohol service or other compliance issues, including recognizing guests who are visibly intoxicated and taking action to cut off alcohol to such individuals, to the Food & Beverage Manager.
  • Oversee the post-event administrative forms and product tracking reports.
  • Serve as a resource for POS applications, training, and hardware problems.
  • Ensure the work environment is safe and free from harassment or discrimination, immediately addressing all safety concerns, potential hazards, accidents, or incidents.
  • Relay safety/health issues to management immediately.
  • Ensure staff are aware of workplace expectations, provide ongoing assistance, training, and mentoring to staff, promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff, reinforce procedures and practices through repetition, lead by example, and provide ongoing constructive feedback.
  • Maintain sanitation, health, and safety standards in work areas.
  • Assist the Management team with projects, including training, inventory, and special events.

Qualifications

  • Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner, fostering a positive, enthusiastic, and cooperative work environment.
  • Ability to make sound business/operations decisions, regarding employee placement, staffing adjustments, and/or responding to technical, product, or equipment challenges during an event, quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Solid working knowledge of computer applications, including Microsoft Office, POS systems, and timekeeping systems.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess a thorough working knowledge of all existing concession locations, including geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc., pertaining to OVG and venue concession operations.
  • Ability to calculate basic math functions, as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
  • Six months to one-year related experience and/or training, or equivalent combination of education and experience.
  • Possess valid Food Handlers and Responsible Beverage Certifications.

  • Concession Operations Manager

    7 days ago

    St. John's, Newfoundland and Labrador, Canada Oak View Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Concession Operations Manager to join our team at Oak View Group. As a key member of our operations team, you will be responsible for ensuring the smooth execution of events and providing exceptional customer service to our guests.Key ResponsibilitiesConcession Operations: Oversee the daily...

  • Concession Operations Manager

    1 week ago

    St. John's, Newfoundland and Labrador, Canada Oak View Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Concession Operations Manager to join our team at Oak View Group. As a key member of our operations team, you will be responsible for ensuring the smooth execution of events and providing exceptional customer service to our guests.Key ResponsibilitiesConcession Operations: Oversee the daily...

  • Concession Operations Manager

    3 days ago

    St. John's, Newfoundland and Labrador, Canada Oak View Group Full time

    Job SummaryOak View Group is seeking a highly skilled and experienced professional to join our team as a Concession Operations Manager. This role will be responsible for assisting in the effective management and operation of our concessions stands, ensuring a high level of event oversight, technical proficiency, and operational support.Key...

  • Concession Operations Manager

    3 days ago

    St. John's, Newfoundland and Labrador, Canada Oak View Group Full time

    Job SummaryOak View Group is seeking a highly skilled and experienced professional to join our team as a Concession Operations Manager. This role will be responsible for assisting in the effective management and operation of our concessions stands, ensuring a high level of event oversight, technical proficiency, and operational support.Key...

  • Concessions Operations Coordinator

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Oak View Group Full time

    Oak View Group Oak View Group stands as a premier entity in venue development, management, and elite hospitality services tailored for the live event sector. We provide an unparalleled, comprehensive solution set for a portfolio of renowned venues and a clientele that encompasses the most significant and well-attended arenas, convention centers, music...

  • Concessions Operations Lead

    3 weeks ago

    St. John's, Newfoundland and Labrador, Canada Oak View Group Full time

    Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts...

  • Event Concessions Manager

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Oak View Group Full time

    Oak View Group Oak View Group stands as a premier entity in venue development, management, and elite hospitality services tailored for the live event sector. We provide an unparalleled, comprehensive suite of solutions for a range of prestigious venues and a clientele that encompasses the most prominent and well-attended arenas, convention centers,...

  • Concessions and Hospitality Supervisor

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Imperial Theatre Full time

    Position Overview: The Guest Services Operations Manager at Imperial Theatre plays a pivotal role in enriching the overall experience for patrons and performers alike. This position encompasses the management of concessions, bar services, housekeeping, and guest hospitality. The successful candidate will be tasked with developing and implementing a...

  • Guest Services Operations Manager

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Imperial Theatre Full time

    Position Overview: The Guest Services Operations Manager at Imperial Theatre plays a pivotal role in enriching the overall experience for both patrons and performers. This position entails managing the concessions and bar services, alongside housekeeping and guest hospitality functions. You will be tasked with developing and implementing a comprehensive...

  • Event Support Specialist

    7 days ago

    St. John's, Newfoundland and Labrador, Canada Oak View Group Full time

    Job SummaryThe Concession Operations Manager is responsible for assisting in the effective management and operation of the venue's concessions. This includes food preparation and production, compliance with alcohol service policies, guest service, employee/volunteer hiring, training, and scheduling, closing duties, balancing bookwork, troubleshooting,...

  • Event Support Specialist

    1 week ago

    St. John's, Newfoundland and Labrador, Canada Oak View Group Full time

    Job SummaryThe Concession Operations Manager is responsible for assisting in the effective management and operation of the venue's concessions. This includes food preparation and production, compliance with alcohol service policies, guest service, employee/volunteer hiring, training, and scheduling, closing duties, balancing bookwork, troubleshooting,...

  • Venue Food Service Coordinator

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Oak View Group Full time

    Oak View Group Oak View Group stands as a premier entity in venue development, management, and exceptional hospitality services tailored for the live event sector. We provide a comprehensive suite of solutions for a portfolio of world-class venues and a distinguished client base that includes some of the most prominent arenas, convention centers, music...

  • Quick Service Assistant| TD Station

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada teamworkonline Full time

    OverviewQuick Service Assisstant is responsible helping with the effective managing and running of the venue's concessions operations. This would include, but is not limited to, food preparation and production, compliance with alcohol service policies, guest service, employee/volunteer hiring, training and scheduling, closing duties, balancing bookwork,...

  • Culinary Operations Supervisor

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada 1919599 Ontario Limited Full time

    Position OverviewThe role of the Food Service Supervisor at 1919599 Ontario Limited involves overseeing daily operations within a food service environment, ensuring that all aspects of food preparation and customer service meet established standards.QualificationsEducation: Completion of secondary school is required.Experience: A minimum of 7 months to less...

  • Food Service Supervisor

    3 days ago

    St. John's, Newfoundland and Labrador, Canada 1919599 Ontario Limited Full time

    About the RoleWe are seeking a highly skilled Food Service Supervisor to join our team at 1919599 Ontario Limited. As a key member of our restaurant operations team, you will be responsible for overseeing the daily activities of our food service staff, ensuring that our customers receive exceptional service and that our food quality meets the highest...

  • Food Service Supervisor

    3 days ago

    St. John's, Newfoundland and Labrador, Canada 1919599 Ontario Limited Full time

    About the RoleWe are seeking a highly skilled Food Service Supervisor to join our team at 1919599 Ontario Limited. As a key member of our restaurant operations team, you will be responsible for overseeing the daily activities of our food service staff, ensuring that our customers receive exceptional service and that our food quality meets the highest...

  • Food Service Supervisor

    7 days ago

    St. John's, Newfoundland and Labrador, Canada 1919599 Ontario Limited Full time

    About the RoleWe are seeking a highly skilled Food Service Supervisor to join our team at 1919599 Ontario Limited. As a key member of our restaurant operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality food service.Key ResponsibilitiesTeam Leadership: Supervise and coordinate the activities of staff who...

  • Food Service Supervisor

    7 days ago

    St. John's, Newfoundland and Labrador, Canada 1919599 Ontario Limited Full time

    About the RoleWe are seeking a highly skilled Food Service Supervisor to join our team at 1919599 Ontario Limited. As a key member of our restaurant operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality food service.Key ResponsibilitiesTeam Leadership: Supervise and coordinate the activities of staff who...

  • Culinary Operations Supervisor

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada 1919599 Ontario Limited Full time

    Position OverviewThe role of the Food Service Supervisor involves overseeing the daily operations of a food service establishment, ensuring that all activities run smoothly and efficiently.QualificationsEducation: Completion of secondary (high) school graduation certificate is required.Experience: A minimum of 7 months to less than 1 year in a similar role...

  • Theatre Experience Specialist

    6 days ago

    St. John's, Newfoundland and Labrador, Canada Cineplex Full time

    Job Summary:We are seeking a highly motivated and enthusiastic individual to join our team as a Cast Member at Cineplex. As a key member of our team, you will be responsible for ensuring our guests have an exceptional entertainment experience.Key Responsibilities:Provide exceptional guest service in a fast-paced, dynamic environmentWork collaboratively with...