Concession Operations Manager

2 months ago

St John's, Newfoundland and Labrador, Canada Oak View Group Full time

Job Summary

The Concession Operations Manager is responsible for assisting in the effective management and operation of the venue's concessions. This includes food preparation and production, compliance with alcohol service policies, guest service, employee/volunteer hiring, training, and scheduling, closing duties, balancing bookwork, troubleshooting, minimizing waste, and closing duties.

The Concession Operations Manager must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth running of any assigned event.

Key Responsibilities

  • Assist in the managing, developing, and mentoring of staff for in concessions stands, with approximately 25-35 employees supporting these various stations.
  • Actively supervise, coach, counsel, train, direct, and mentor employees in meeting company quality standards.
  • Initiate and authorize all employment actions, such as hiring, training, promotion, transfer, discipline, suspension, and termination.
  • Responsible for the completion of employee documentation, including performance and attendance issues, in accordance with company policies and practices.
  • Ensure proper setup of all concession locations prior to doors opening, including verifying opening inventory, assigning duties to concession workers, ensuring sanitation standards are met, verifying that each location is fully operational, and ascertaining levels of food production based on projected guest attendance.
  • Assure that Stand Lead has followed proper procedures for distribution and handling of cash.
  • Provide a high level of oversight and operational expertise, resulting in the smooth, efficient, and profitable execution of events.
  • Will cover any open position to ensure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
  • Assist with Premium Services operations and events needs as required on an event-by-event basis, as directed by the Food & Beverage Manager.
  • Provide direction and oversight to Stand Supervisors and staff.
  • Ensure that all OVG and venue policies, procedures, and practices are adhered to, including compliance with alcohol service and food handling/sanitation guidelines, general safety policies and procedures.
  • Report any alcohol service or other compliance issues, including recognizing guests who are visibly intoxicated and taking action to cut off alcohol to such individuals, to the Food & Beverage Manager.
  • Oversee the post-event administrative forms and product tracking reports.
  • Serve as a resource for POS applications, training, and hardware problems.
  • Ensure the work environment is safe and free from harassment or discrimination, immediately addressing all safety concerns, potential hazards, accidents, or incidents.
  • Relay safety/health issues to management immediately.
  • Ensure staff are aware of workplace expectations, provide ongoing assistance, training, and mentoring to staff, promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff, reinforce procedures and practices through repetition, lead by example, and provide ongoing constructive feedback.
  • Maintain sanitation, health, and safety standards in work areas.
  • Assist the Management team with projects, including training, inventory, and special events.

Qualifications

  • Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner, fostering a positive, enthusiastic, and cooperative work environment.
  • Ability to make sound business/operations decisions, regarding employee placement, staffing adjustments, and/or responding to technical, product, or equipment challenges during an event, quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Solid working knowledge of computer applications, including Microsoft Office, POS systems, and timekeeping systems.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess a thorough working knowledge of all existing concession locations, including geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc., pertaining to OVG and venue concession operations.
  • Ability to calculate basic math functions, as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
  • Six months to one-year related experience and/or training, or equivalent combination of education and experience.
  • Possess valid Food Handlers and Responsible Beverage Certifications.

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