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Senior Performance Analyst, Franchise Acceptance
3 months ago
Our Mission
We strive to connect and empower a diverse, digital economy that serves everyone, everywhere by ensuring transactions are secure, straightforward, intelligent, and accessible. Through the use of secure data and networks, along with strong partnerships and dedication, our innovations and solutions assist individuals, financial institutions, governments, and businesses in achieving their fullest potential. Our decency quotient, or DQ, shapes our culture and guides our actions both within and outside the organization. We foster an inclusive environment for all employees that values their unique strengths, perspectives, and experiences. We believe that our diversity enhances our team’s ability to make informed decisions, drive innovation, and achieve superior business outcomes.
Position OverviewSenior Analyst, Franchise Acceptance Performance
SUMMARY
The Franchise Acceptance Performance Team is dedicated to maintaining and enhancing the integrity of the Mastercard brand and network by ensuring compliance with Mastercard Standards among customers. This team oversees various global performance initiatives and programs, focusing strategically on improving the acceptance of Mastercard products and delivering an exceptional cardholder experience.
- Are you a strategic thinker with a knack for problem-solving?
- Do you possess experience in conducting thorough investigations?
- Do you have strong analytical capabilities and the talent to extract data-driven insights?
- Are your written and verbal communication skills exceptional?
KEY RESPONSIBILITIES
- Drive performance initiatives to tackle critical acceptance challenges, promote appropriate customer behavior, and ensure high-quality interactions at Points of Interaction (POI) and cardholder experiences.
- Conduct investigations to support the Acceptor Business Code (MCC) Performance program.
- Manage cases from initiation to resolution, engaging with both internal and external stakeholders, analyzing data, deriving insights, and educating on program requirements and procedures.
- Independently identify performance challenges, devise and implement resolution strategies, and coordinate with relevant groups that may be affected.
- Proactively address issues and make recommendations to facilitate progress and resolution.
- Effectively manage, enhance, automate, and streamline operational processes and procedures.
- Build and leverage relationships with key stakeholders to identify opportunities and ensure prompt and effective issue resolution.
- Identify regional or global trends and assist in developing key performance metrics and reporting.
- Complete ad hoc requests, engage in special projects as needed, and provide cross-functional support.
QUALIFICATIONS
- Understanding of electronic payment processing and card brand networks.
- Experience in analyzing and managing merchant risk and/or onboarding processes.
- Proven experience in conducting investigations, with the ability to document and articulate findings clearly, a keen eye for detail, and strong intuition.
- Critical thinking skills paired with robust analytical and problem-solving abilities.
- Exceptional written and verbal communication skills, with the confidence to engage with high-level internal and external contacts.
- Self-driven, capable of working independently and taking initiative to advance cases and develop solutions.
- Strong attention to detail, highly organized, and able to manage multiple tasks while following complex processes.
- Able to thrive in a fast-paced, dynamic environment, prioritize tasks effectively, meet deadlines consistently, and deliver outstanding results.
- High level of integrity and discretion, with an understanding of the importance of handling sensitive and confidential information responsibly.
- Proficient in Microsoft Excel, Word, PowerPoint, and Access; experience with SQL, Power BI, Tableau, Domo, or similar business intelligence tools is advantageous.
Mastercard is an equal opportunity employer that welcomes applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks carry inherent risks to the organization. Therefore, it is expected that every individual working for or on behalf of Mastercard is responsible for information security and must:
- Comply with Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information accessed;
- Report any suspected information security violations or breaches;
- Complete all mandatory security training as per Mastercard's guidelines.
