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Customer Service Representative

2 months ago

Mississauga, Ontario, Canada Premium Retail Services Full time

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Premium Retail Services. In this role, you will assist our sales team by taking phone calls and helping to finalize sales with customers.

Key Responsibilities

  • Answer incoming calls from sales team members who are transferring customers for further assistance and closing the sale process.
  • Engage with customers in a professional and friendly manner, addressing their needs and concerns.
  • Work with customers to finalize their purchases, ensuring all necessary information is collected and processed.
  • Maintain a thorough understanding of our products and services to effectively assist customers and close sales.
  • Accurately input and update customer information in our system.
  • Conduct follow-up calls as needed to ensure customer satisfaction and completion of sales.
  • Collaborate with sales team members and other team members to optimize the sales process and improve customer experiences.

Requirements

  • Previous experience in customer service or sales is preferred.
  • Excellent verbal and written communication skills in English.
  • Strong ability to persuade and close sales over the phone.
  • Ability to understand and address customer needs effectively.
  • Strong problem-solving skills and the ability to handle challenging situations with professionalism.
  • Comfortable using computer systems and CRM software to manage customer interactions and data.

Benefits

  • Medical, dental, vision insurance, and more.
  • Paid time off, including holidays and vacation days.
  • Access to our products and services at discounted rates.