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Site Operations Manager

2 months ago

Ingersoll, Ontario, Canada TRIGO Global Quality Solutions Full time
About the Role

We are seeking a highly skilled and experienced Site Operations Manager to join our team at TRIGO Global Quality Solutions. As a Site Operations Manager, you will be responsible for ensuring the smooth operation of our site, providing leadership and guidance to personnel, and ensuring that all company and customer guidelines are being upheld.

Key Responsibilities
  • Client Relationship and Business Development
    • Establish and maintain relationships with customers and site personnel
    • Daily communications with various stakeholders at the site level
  • Operations
    • Set up and supervise missions
    • Staffing of missions
    • Training and validation of inspectors
    • Coordinate changes in missions
    • Isolate, tag, and verify nonconforming material
    • Conduct ongoing audits of effectiveness of work being performed
    • Perform visual, mechanical, and functional verifications to ensure compliance to quality standards and specifications
    • Make independent judgments for subjective scenarios
    • Work as an inspector when required
    • Demonstrate commitment to reducing the risk of workplace accidents
    • Comply with local and company Health & Safety legislation, laws, and policies
  • Organization and Management
    • Ensure all site personnel receive corporate communications
    • Partner with Human Resources for performance and attendance issue resolution
    • Act as a liaison between Site Manager and inspectors
    • Ensure all inspector time is entered, monitored, and approved
    • Create and maintain a 5S working environment
  • Technical
    • Update daily system entries in company and customer portals
    • Create and maintain customer and company reports
    • Utilize company web portals to record required audits and documentation
    • Troubleshoot and problem-solve with suppliers and customers for issues pertaining to process flow, new criteria, spikes/spills
    • Create electronic work instructions and have the ability to navigate company and customer websites and portals
  • Other
    • Perform any other duties as assigned
    Requirements
    • Hard Skills
      • Proficiency in English
      • Computer skills in Microsoft Office (basic Microsoft Excel proficiency) and Outlook
      • Proficient in the use of various gauges and measuring devices
      • Ability to lift/move 50 lbs.
    • Values and Attitude
      • Global team spirit
        • Team player
        • Caring for people
        • Open-minded
      • Excellence
        • Reactive
        • Resilient to pressure
        • Rigorous
      • Customer Focus
        • Client-oriented
        • Reliable and trustworthy
        • Flexible
      • Initiative
        • Autonomous
        • Innovative
        • Daring
      • Work Experience
        • 1+ years of work experience in a supervisory role preferred
        • 1+ year in a Quality-related position preferred
      • Education Background
        • High School Diploma or Equivalent