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Sales Floor Supervisor
3 months ago
- Education: Completion of secondary school diploma
- Experience: 1-2 years in a supervisory role
The Retail Operations Supervisor plays a crucial role in overseeing daily store activities and ensuring a high level of customer satisfaction. This position involves managing a team of sales associates and ensuring the store operates efficiently.
Key Responsibilities:- Team Management: Assign tasks to sales personnel and ensure they are executed effectively.
- Staff Development: Recruit, train, and oversee team members to enhance their skills and performance.
- Transaction Oversight: Approve customer transactions and handle merchandise returns.
- Inventory Management: Order and maintain stock levels, ensuring the store is well-organized.
- Reporting: Generate reports related to sales performance and employee matters.
- Customer Service: Address and resolve customer inquiries and complaints promptly.
Responsible for supervising a team of 3-4 individuals, including cashiers and sales clerks.
Specialization:Focus on retail operations and visual merchandising.
Work Environment:Fast-paced setting requiring the ability to manage multiple tasks and handle physical demands.
Personal Attributes:Must be detail-oriented, customer-focused, organized, dependable, a team player, and capable of multitasking.
Language Requirements:English proficiency is essential.
Working Hours:Expected to work between 32 to 35 hours weekly.
