Workstation Support Specialist

2 months ago

Ottawa, Ontario, Canada Canadian Bank Note Full time
Job Summary

We are seeking a highly skilled Workstation Support Specialist to join our Corporate Information Services department. As a key member of our team, you will provide technical support services for corporate workstations, cell phones, printers, applications, audio/visual systems, software, and other related technologies across all CBN sites.

Key Responsibilities
  • Coordinate IT endpoint equipment provisioning/deprovisioning using automated processes and 3rd party providers;
  • Support, troubleshoot, and repair end-user hardware and peripherals for various devices including desk stations, laptops, tablets, smart phones, desk phones, AV systems and others;
  • Manage and evolve workstation OS configurations to meet security and end-user requirements;
  • Deploy, patch, upgrade, and support corporate standard software applications using Microsoft Endpoint Management tools such as InTune, AutoPilot, etc.;
  • Provide technical support services remotely, or at deskside, including end-user training;
  • Collaborate with other IT teams for problem resolution and routine tasks;
  • Promote proactive support actions, conduct root cause analysis, and maintain accurate ticket details for effective problem prevention and resolution;
  • Various other duties and responsibilities.
Requirements
  • College diploma/university degree in Information Technology/Computer Science (or similar)
  • Knowledge of network fundamentals – concepts, tools, and troubleshooting
  • Familiarity with ITIL framework
  • 2+ years of experience providing workstation hardware/software technical support services including experience with workstation hardware troubleshooting and repair
  • Experience supporting Windows and Azure Active Directory (administering user/workstation/group objects)
  • Experience developing scripts to automate manual steps and processes
  • Windows
  • Printers, scanners, cameras, etc.
  • DNS, DCHP, ipconfig, wi-fi, etc.
  • Any (. JavaScript, Python, PHP, Ruby, etc.)
  • Intune (Autopilot)
  • Excellent organization/time management/prioritization skills
  • Excellent communication skills (verbal and written)
  • Excellent analytical skills
  • Well-developed interpersonal skills
  • Customer centric
  • Growth mindset
Mandatory Requirements
  • Ability to obtain and maintain Government of Canada Secret (Level II) clearance.
  • Ability to participate in on-call rotation program (approx. 1 week on, 2/or 3 weeks off).
  • Ability to travel between all local (National Capital Region) CBN sites regularly and on short notice.

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