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Investor Services Associate

3 months ago


Mississauga, Ontario, Canada SS&C Technologies Full time

SS&C is a worldwide leader in providing investment and financial solutions as well as software tailored for the financial services and healthcare sectors. Recognized on the Fortune 1000 list as a top U.S. company by revenue, SS&C is based in Windsor, Connecticut, employing over 20,000 professionals across more than 90 offices in 35 countries. Approximately 18,000 organizations in the financial services and healthcare industries, ranging from major institutions to local firms, utilize SS&C's offerings to manage and account for their investments.

Position Overview

Role: Investor Services Associate

Location: Mississauga, Ontario; Toronto, Ontario

At SS&C Technologies, we are continuously seeking exceptional talent across all sectors of our business. If you are interested in exploring current or future opportunities with SS&C, we encourage you to submit your application to this position's talent pool. Your application may be considered for various roles and locations.

Team Insight:

SS&C is at the forefront of innovation. We actively seek today's and tomorrow's brightest minds, individuals who are committed to enhancing not only their own lives but also the lives of those around them. We welcome applications from everyone, from recent graduates to experienced professionals, and we foster an inclusive and supportive environment.

We take pride in hiring diverse, honest, and dynamic individuals who prioritize collaboration, accountability, integrity, and innovation. Our flexible and authentic work culture includes a hybrid working model, allowing employees to balance their professional and personal commitments effectively.

What We Offer:

  • Flexibility: Hybrid Work Model & Business Casual Dress Code, including jeans
  • Your Future: RRSP Matching Program, Professional Development Reimbursement
  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Diversity & Inclusion: Dedicated to Welcoming, Celebrating, and Thriving on Diversity
  • Training: Hands-On, Team-Customized, including SS&C Learning Institute
  • Extra Perks: Discounts on fitness clubs, travel, and more

Key Responsibilities:

  • Serve as the primary contact for fund investors and managers through email and telephone communication.
  • Manage investor subscription and redemption activities in compliance with the fund's offering documents and anti-money laundering (AML) regulations.
  • Notify fund management of pending transactions as necessary.
  • Prepare and verify investor statements in alignment with fund accounting data.
  • Facilitate the distribution of investor statements, letters, and other documents per investor and fund management directives.
  • Ensure that distribution information remains current and compliant with investor and fund management guidelines.
  • Draft wire transfer instructions in accordance with investor and/or fund management directives via various online banking platforms.
  • Confirm that expected cash activities have been processed by the bank and communicated to fund accounting and/or fund management.
  • Adhere to departmental policies and procedures for the processing of the aforementioned activities.
  • Engage in system and process improvements.
  • Perform additional duties as assigned by department management.

Qualifications:

  • Relevant experience in Hedge/Private Equity Fund administration and/or Investor/Shareholder services.
  • Undergraduate degree or equivalent experience.
  • Proficient in Microsoft Office, particularly Excel.
  • Experience in the financial services sector is advantageous.
  • Familiarity with Anti-Money Laundering and KYC procedures is a plus.
  • Willingness to work overtime as needed to meet client and departmental deadlines.
  • Due to global client requirements, availability on Canadian holidays may be necessary.
  • Strong verbal and written communication skills.
  • Excellent interpersonal skills and a customer service orientation.
  • Able to thrive in a fast-paced environment and adapt to shifting priorities and rapid changes.

SS&C Technologies Canada Corp. is committed to fostering a positive, equitable, and progressive workforce. We are dedicated to accommodating applicants with disabilities throughout the hiring process. If you require any accommodations during the application and hiring process, please reach out to us.

We appreciate your interest in SS&C. To explore this opportunity further, please apply through our careers page on the corporate website.

We thank all candidates for their interest, but only those selected for consideration will be contacted.