Associate Manager, Investor Services

2 months ago

Mississauga, Ontario, Canada SS&C Technologies Full time

Job Summary

The Associate Manager, Investor Services will be responsible for providing day-to-day supervision of Associates, including involvement in their performance appraisals and ongoing development. This role will also provide periodic reports and feedback to IS management on investor relation topics, client issues, and department initiatives.

Key Responsibilities

  • Perform day-to-day supervision of Associates, including involvement in their performance appraisals and ongoing development.
  • Provide periodic reports and feedback to IS management on investor relation topics, client issues, and department initiatives.
  • Review, understand, and have the ability to discuss fund PPMs/OMs and trade documents.
  • Act as the point of contact for priority fund investors and managers.
  • Ability to handle and resolve escalated items.
  • Coordinate new client business meetings, clear communication of launch or conversion requirements.
  • Ability to analyze, establish, and review new client launch and conversion fund data in database.
  • Work with external auditors and accounting to complete confirmation and due diligence requests.
  • Review/Validate investor statements against accounting information and distribute investor statements.
  • Review/approve and release wires and maintain wire instructions.
  • Review/process investor transactions in accordance with the Fund's offering documents.
  • Review and distribute reports to accounting/fund managers/investors.
  • Maintain database and dashboard to keep them accurate and current.
  • Performance Letters, K1's, audited financial statements, etc.
  • Review fund manager reports per or upon request. I.e. ERISA, Blue Sky, etc.
  • Respond and resolve inquiries/issues raised by investors, fund managers, or internal counterparts.
  • Perform database and application testing as warranted.
  • Perform other duties as requested.

Requirements

  • Bachelor's degree or equivalent work experience.
  • Supervisory experience.
  • Knowledge of financial services/mutual funds/hedge funds/private equity funds preferred.
  • Good Knowledge of Microsoft Office Products.
  • Proven Ability to work under pressure and meet deadlines.
  • Strong organizational and relationship building skills.
  • Proven training skills and adaptable to various software/database applications.

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