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Team Leader for Shift Operations

3 months ago

Milton, Ontario, Canada Wendy's Full time

We are seeking enthusiastic and personable Shift Supervisors to join our leadership team.

As a Shift Supervisor, you play a vital role in our restaurant's success. Collaborating closely with management, you will provide essential guidance and training during each shift to ensure we exceed our customers' expectations. Your responsibilities will include assisting in the daily operational activities of the restaurant.

Key Responsibilities:

  • Oversee and manage a high-volume operation, delivering exceptional customer service while fostering a collaborative team environment.
  • Availability to work across all shifts, including Opens, Midday, and Closing Shifts is essential.

General Duties:

  • Train and monitor crew members on food safety protocols.
  • Act as Cash Manager when necessary, which includes setting up cash registers at the start of shifts and verifying cash at the end of shifts.
  • Conduct walk-throughs to ensure the restaurant is prepared for opening/closing and is ready for peak times.
  • Work alongside the management team to train, develop, and communicate effectively with crew members to enhance retention.
  • Supervise and delegate operational tasks, ensuring compliance with all company policies to achieve customer satisfaction.
  • Collaborate with management to meet quality, production, and service standards while maintaining a safe and professional environment for both customers and staff.
  • Assist in scheduling crew members to ensure optimal coverage and customer service standards are met.
  • Partner with management to identify opportunities for improving efficiency and maximizing restaurant profitability.
  • Follow up on guest-related issues to ensure resolution and satisfaction.

As a franchisee of Wendy's, Quicker Foods Inc. offers a range of unique benefits, including:

  • Competitive compensation
  • On-the-job training
  • Incentive programs
  • Opportunities for community involvement
  • Discounted meals during shifts
  • Health and dental benefits for eligible employees
  • Career advancement opportunities within the restaurant and corporate levels
  • Training and development in food safety and health regulations

If you are considering relocation, we may have opportunities that allow you to maintain your seniority and find a suitable position within our expanding network of locations.

The Wendy's Legacy:
Wendy's was founded by Dave Thomas, who believed that customers deserved better than the fast-food options available at the time. His commitment to serving fresh, made-to-order hamburgers has shaped our mission to ensure customer satisfaction remains at the forefront of everything we do.