Front Desk Representative
2 months ago
We are seeking a skilled and friendly Front Desk Agent to join our team at Amritsari Kulcha Point Inc. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and ensuring a smooth and enjoyable stay for our guests.
Key Responsibilities- Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
- Customer Service: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
- Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
- Payment and Billing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Communication: Answer telephone and relay telephone calls and messages, and contact customers to deliver requested wake-up calls.
- Housekeeping: Perform light housekeeping and cleaning duties to ensure the hotel's high standards are maintained.
- Education: Secondary (high) school graduation certificate.
- Experience: Experience an asset.
- Language: English.
- Work Hours: 35 hours per week.
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