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E-Commerce Marketing Specialist

2 months ago

Montreal, Quebec, Canada EZShop Full time
About Us

Ezshop is a leading e-commerce marketing agency that manages hundreds of e-commerce stores for local retailers across North America. Our mission is to help local businesses thrive in the digital marketplace by providing comprehensive and tailored e-commerce solutions.

Job Title: E-Commerce Account Manager

We are seeking a motivated and detail-oriented E-Commerce Account Manager to join our dynamic team and ensure the success and satisfaction of our clients.

Key Responsibilities:
  • Develop and execute account plans to meet customer objectives and drive business growth.
  • Collaborate with customers to define and establish clear success metrics and goals.
  • Work closely with services teams to ensure customer objectives are met, providing regular updates and feedback.
  • Monitor and address churn, working proactively to retain customers and enhance their experience with our services.
  • Ensure timely and accurate payment processing and resolve any payment-related issues promptly.
  • Manage and respond to customer complaints and dissatisfaction messages, striving to resolve issues efficiently and effectively.
Qualifications:
  • Proven experience in account management or a related field.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and projects simultaneously.
  • Detail-oriented with excellent organizational skills.
  • Proficiency in using CRM software and other account management tools.
  • Ability to work collaboratively with cross-functional teams.
Benefits:
  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.