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Customer Service Representative

2 months ago

Ottawa, Ontario, Canada GFL Environmental Full time

Job Title: Agent(e) Expérience Client

Job Type: Full-time

Company: GFL Environmental

About Us: GFL Environmental is a dynamic company focused on growth and safety. We collect and treat waste, recyclables, and organic materials, serving North America with over 20,000 employees.

Job Summary: We are seeking a motivated and energetic full-time Customer Service Representative to support our growing company.

Key Responsibilities:

  • Respond to customer inquiries and concerns
  • Evaluate customer needs and provide solutions
  • Manage customer complaints and ensure resolution
  • Ensure customer satisfaction
  • Perform other related tasks

What We Offer:

  • Competitive salary
  • Full-time, 40 hours/week, Monday to Friday
  • Comprehensive benefits package
  • Defined Contribution Pension Plan with employer contribution
  • A dynamic and stimulating work environment based on honesty, trust, and respect
  • A company you can be proud of, that shares your ideas and values

Requirements:

  • Degree in Secretarial Studies, Customer Service, or related field, or equivalent experience
  • 1-2 years of relevant experience in a similar role
  • Motivated by new challenges and able to find solutions to presented situations
  • Conscientious, skilled in interpersonal relations, autonomous, motivated, and strong time management skills
  • Proficiency in Microsoft Office
  • Bilingualism in French and English (spoken and written) is an asset