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Customer Service Representative
3 months ago
Position Overview
First Truck Centre, operating as Velocity Truck Centres, is seeking a dedicated Service Advisor for our Edmonton South branch. The Service Advisor plays a vital role in one of Canada's premier managed companies, contributing to a team that elevates the standards of trucking quality and professionalism. We are committed to TRAINING our staff and promoting from within, fostering a culture aimed at building a better future.
Compensation Package
Competitive hourly wage. Accrued vacation benefits. Company-sponsored extended health benefits, including medical, dental, and vision care. Basic life insurance, disability coverage, and wellness initiatives. Employer-matched RRSP contributions.Key Responsibilities
Welcome customers, schedule appointments, prepare work orders, and coordinate repairs. Generate service estimates for the department. Handle invoicing for the service department. Promote repairs and services as recommended by technicians. Maintain communication with customers and provide updates. Clarify all work completed and associated charges.Required Qualifications
Excellent customer service skills, both in-person and via phone, with strong verbal and written communication. Exceptional organizational abilities and attention to detail. Capability to manage multiple tasks effectively. Proficient in using computer systems, report writing, and scheduling applications. Self-motivated and able to thrive in a fast-paced, detail-oriented, and process-driven environment. Previous experience in the automotive or trucking sector is advantageous. Must be able to access Class 8 trucks.First Truck Centre, operating as Velocity Truck Centres, is dedicated to delivering unmatched support through a variety of services, including sales, vehicle maintenance, parts, collision repair, and financing solutions for the industry.
