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Operations Analyst II
1 month ago
Job Summary
We are seeking a highly skilled Operations Analyst II to join our team. As an Operations Analyst II, you will be responsible for executing complex transactions and overrides accurately, on time, and in line with established guidelines and procedures. You will also identify, document, and investigate processes and exceptions arising from transactions and processes beyond first-level operations service delivery.
Key Responsibilities
- Execute complex transactions and overrides accurately, on time, and in line with established guidelines and procedures.
- Identify, document, and investigate processes and exceptions arising from transactions and processes beyond first-level operations service delivery.
- Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies.
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
- Identify opportunities to improve service delivery.
- Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interpret findings, and make recommendations.
- Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
- Contribute to the production of consolidated or aggregated reporting as appropriate.
- Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries.
- May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner.
Requirements
- Undergraduate degree/college diploma.
- 3+ year relevant experience.
About Us
The Toronto-Dominion Bank (Canada) is a leading financial institution that offers a wide range of capital markets products and services to corporate, government, and institutional clients. We are committed to delivering value for our clients every day and are looking for talented individuals to join our team.
Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
