Senior Sales Team Leader

4 weeks ago

NiagaraontheLake, Ontario, Canada PVH Full time

Become a Part of Our Dynamic Team at PVH

Position: Senior Sales Team Leader - Full-Time - TOMMY HILFIGER

ROLE: Senior Associate

REPORTS TO: Store Management

JOB SUMMARY: The primary function of the Senior Associate is to promote and present Tommy Hilfiger merchandise while adhering to the TH Customer Service Standards. This position involves managing cash transactions and executing various operational duties assigned by Store Management.

KEY RESPONSIBILITIES

  • Deliver exceptional TH Customer Service consistently.
  • Ensure merchandise is adequately stocked on the sales floor.
  • Maintain the store's aesthetic appeal and cleanliness.
  • Implement loss prevention strategies to reduce shortages.
  • Stay informed about store sales objectives and personal contributions to outcomes.
  • Comply with operational policies and procedures.
  • Effectively manage time and prioritize responsibilities.
  • Engage in team and staff meetings as required.

CUSTOMER SERVICE DUTIES

  • Maximize sales opportunities while maintaining TH Customer Service standards.
  • Foster a loyal customer base through data collection and superior service.
  • Stay informed about products, promotions, and events to boost sales.
  • Create a welcoming store atmosphere for customers and staff.
  • Exhibit excellent communication skills, both written and verbal.
  • Efficiently manage time and responsibilities.

PERSONAL ATTRIBUTES

  • Represent the TH brand through appearance and conduct.
  • Exhibit professionalism at all times.
  • Be open to working flexible hours as per management's requirements.
  • Communicate any concerns or suggestions to management.
  • Assist in the training of Sales Associates.
  • Maintain positive relationships with colleagues and supervisors.
  • Encourage teamwork, integrity, and company values.
  • Adapt to changing schedules and work demands, including evenings, weekends, and holidays.

OPERATIONAL TASKS

  • Adhere to all Policies and Procedures.
  • Monitor the sales floor for loss prevention and report any suspicious activities.
  • Complete Opening and Closing tasks as directed by store management.
  • Handle various register transactions, including refunds, exchanges, and more.
  • Conduct cash register reconciliations and audits as needed.
  • Capable of lifting up to 40 pounds and standing for extended periods.

MERCHANDISING & VISUAL RESPONSIBILITIES

  • Ensure consistent product replenishment on the sales floor.
  • Follow visual presentation standards.
  • Conduct markdowns and re-merchandising activities as necessary.
  • Ensure store fixtures and overall cleanliness are well-maintained.

PVH Canada Inc. is dedicated to informing its employees and the public about accommodation options for applicants with disabilities during the recruitment process.

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