Senior Sales Team Leader

3 months ago

NiagaraontheLake, Ontario, Canada PVH Full time

Become a Key Player at PVH

Position: Senior Sales Team Leader - Full-Time - TOMMY HILFIGER

ROLE: Senior Associate

REPORTS TO: Store Management

JOB SUMMARY: The primary function of the Senior Associate is to promote and display Tommy Hilfiger merchandise while adhering to the TH Customer Service Standards. This position encompasses managing cash transactions and executing various operational responsibilities assigned by Store Management.

KEY RESPONSIBILITIES

  • Deliver exceptional TH Customer Service consistently.
  • Ensure merchandise is consistently stocked on the sales floor.
  • Uphold the store's visual standards and cleanliness.
  • Implement strategies to prevent loss and minimize shortages.
  • Stay informed about store sales objectives and personal contributions to outcomes.
  • Comply with operational policies and procedures.
  • Effectively prioritize tasks and manage time.
  • Engage in team and staff meetings as required.

CUSTOMER SERVICE DUTIES

  • Maximize sales opportunities while maintaining TH Customer Service standards.
  • Foster a loyal customer base through effective data capture and superior service.
  • Stay informed about products, promotions, and events to boost sales.
  • Create a welcoming store atmosphere for customers and staff.
  • Exhibit outstanding communication skills, both written and verbal.
  • Efficiently manage time and responsibilities.

PERSONAL ATTRIBUTES

  • Represent the TH brand through professional appearance and conduct.
  • Exhibit professionalism at all times.
  • Be adaptable to flexible hours as determined by management.
  • Communicate any concerns or suggestions to management.
  • Assist in the training of Sales Associates.
  • Maintain positive relationships with colleagues and supervisors.
  • Encourage teamwork, integrity, and company values.
  • Adapt to changing schedules and work requirements, including evenings, weekends, and holidays.

OPERATIONAL TASKS

  • Adhere to all Policies and Procedures.
  • Monitor the sales floor for loss prevention and report any suspicious activities.
  • Complete Opening and Closing tasks as directed by store management.
  • Process various register transactions, including refunds and exchanges.
  • Conduct cash register reconciliations and audits as necessary.
  • Capable of lifting up to 40 pounds and standing for extended periods.

MERCHANDISING & VISUAL RESPONSIBILITIES

  • Ensure consistent product availability on the sales floor.
  • Follow visual presentation guidelines.
  • Execute markdowns and re-merchandising tasks as needed.
  • Maintain store fixtures and overall cleanliness.

PVH Canada Inc. is dedicated to informing its employees and the public about accommodation options for applicants with disabilities during the recruitment process.

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