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Passenger Service Lead

2 months ago

Kelowna, British Columbia, Canada Alliance Ground International Full time
{"h1": "Passenger Service Lead Job Description", "p": "At Alliance Ground International, we are seeking a highly skilled Passenger Service Lead to join our team. As a Passenger Service Lead, you will be responsible for ensuring the highest level of quality service to our airline customers and their passengers.

Key Responsibilities:

* Provide exceptional customer service to passengers, responding to their needs and concerns in a professional and courteous manner.
* Lead and delegate passenger service duties to team members, ensuring that all tasks are completed efficiently and effectively.
* Maintain gate security, ensuring that only properly ticketed passengers access the jetway.
* Conduct on-the-job training and coaching for new team members, ensuring that they have the skills and knowledge necessary to perform their duties.
* Observe and enforce all ATS and airline safety regulations and company policies.

Requirements:

* Strong communication skills, with the ability to interact professionally with passengers, team members, and station leadership.
* Proficient computer skills, with the ability to navigate our systems and software.
* High school diploma or equivalent, with a minimum of 18 years of age.
* Valid driver's license with a clean driving record (required for some airports).
* Ability to pass a drug screen and obtain airport security clearance, including a 10-year employment, criminal record, and residence background check.

Physical Requirements:

* Lift up to 70 pounds on a regular basis.
* Stand, lift, bend, push, and pull on a frequent basis and for extended periods.
* Work around jet and machinery noises.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

At Alliance Ground International, we are committed to creating an inclusive and diverse work environment, where all employees feel valued and respected. We celebrate our differences and are proud to be an equal opportunity employer.

Apply today and take the first step towards a rewarding career with Alliance Ground International"}