Branch Operations Manager

3 weeks ago

Truro, Nova Scotia, Canada Municipal Group of Companies Full time
Job Title: Branch Manager

We are seeking a highly skilled and experienced Branch Manager to lead our Truro, NS branch, responsible for delivering exceptional customer service, employee engagement, and financial performance.

About Us:

FERO Waste and Recycling Inc., a division of The Municipal Group of Companies, is a leading environmental services company that provides integrated waste collection, management, and recycling services in NB/NS. With over 20 years of experience, we have established a reputation for being friendly, efficient, reliable, and on-time, and we take pride in offering a full range of equipment to meet the needs of our clients.

Key Responsibilities:
  • Oversee all branch employees, ensuring effective supervision and support to meet performance standards.
  • Manage and coordinate daily activities, including solid waste collection, route optimization, staffing, and the maintenance of physical property.
  • Lead financial management efforts, including regular P&L reviews and the planning and administration of the Branch Capital Budget.
  • Monitor service issues, such as customer complaints and missed pickups, maintaining a high standard of service quality.
  • Ensure adherence to company safety programs and policies.
  • Select, train, develop, and evaluate personnel to ensure that employees possess the necessary skills and knowledge to perform their responsibilities effectively.
  • Conduct performance appraisals and work on employee development.
  • Collaborate with senior leadership in the development of both short-term and long-term goals, policies, and objectives for the Branch.
  • Conduct various studies, self-audits, and investigations, and make recommendations for modifications to operations, policies, and procedures.
  • Coordinate with the maintenance department to ensure all operational equipment is properly maintained and available.
Required Qualifications:
  • Previous experience in a management or leadership role within waste management, recycling, or a related industry.
  • Bachelor's degree in Business, Operations Management, or a related field, or equivalent work experience.
  • Strong background in logistics, environmental services, or operational management.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other business software for reporting and communication.
  • Strong understanding of budgeting, financial reporting, and P&L management.
  • Ability to develop and manage capital budgets and monitor branch performance against financial targets.
  • Strong problem-solving skills with the ability to anticipate challenges and proactively implement solutions to enhance operational efficiency.
  • Familiarity with branch management software, ERP systems, or similar platforms for managing operations, budgets, and customer service workflows.
  • Strong communication skills, both verbal and written, to effectively interface with senior leadership, customers, and employees.
  • Ability to build and sustain productive relationships with clients, vendors, and stakeholders.
  • Strong adaptability to changing business conditions and ability to lead teams through transitions and new strategies.
  • Experience in leading safety programs and ensuring compliance with company policies and regulatory requirements.

A comprehensive pension and benefits package are offered with this position along with opportunities for advancement and training and development.

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