Bilingual Cross Reference Specialist
1 month ago
Job Summary
Grainger is seeking a highly skilled Bilingual Cross Reference Specialist to join our team. As a key member of our Technical Product Support team, you will be responsible for completing cross reference product requests submitted by the sales organization.
Key Responsibilities
- Review external product crossing lists entered by Sales/Customer Support and ensure necessary details are provided.
- Review completion deadlines requested for external product crosses and communicate any challenges with expected deadlines as needed to the Cross Referencing Manager.
- Review competitor/manufacturer parts submitted by the sales team and determine the best internal product to offer the customer to replace the previous item.
- Identify and capture the match type and part numbers of the suggested items.
- Document/communicate any key variances between the original and suggested items to sales team.
- Review and report website description or specification errors or omissions to Category Support Team.
Requirements
- Bachelor's Degree / college diploma or equivalent work experience preferred.
- 1+ 3 years of mechanic, or parts management, or customer service, or field service, database maintenance experience preferred.
- Must be fluently bilingual in both English and French, written and spoken.
- Effective interpersonal and communication skills, both written and verbal.
- Leadership and decision making skills.
- Ability to handle multiple priorities.
- Some technical background is desirable.
- Knowledge of the parts industry.
- Ability to work independently.
- Skilled in Microsoft Word, Excel and Outlook.
Benefits
- Medical, dental, vision and prescription drug coverage.
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns.
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
- Educational & Professional Membership Fee Assistance program.
- Employee discounts, team member perks and more.
Equal Opportunity Employer
Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.
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