Bilingual Cross Reference Specialist

4 weeks ago

Vaughan, Ontario, Canada Grainger Businesses Full time

Work Location Type: Hybrid

Grainger Businesses is a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom. We serve over 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. Our mission is to provide value for customers, foster an engaging culture for team members, and drive strong financial results.

Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary:

Under limited supervision, the Bilingual Cross Reference Specialist will be responsible for completing cross-reference product requests submitted to the Technical Product Support team by the sales organization as prioritized by the Cross Referencing Manager. This team member will also be a key subject matter expert on any cross-reference related continuous improvement initiatives that may require gathering data or providing feedback on system function needs and limitations as directed by the Cross Referencing Manager.

Key Responsibilities:

  • Reviews external product crossing lists entered by Sales/Customer Support, ensuring necessary details are provided.
  • Reviews completion deadlines requested for external product crosses and communicates any challenges with expected deadlines as needed to the Cross Referencing Manager.
  • Reviews competitor/manufacturer parts submitted by the sales team and determines the best internal product to offer the customer to replace the previous item.
  • Identifies and captures the match type and part numbers of the suggested items.
  • Documents/communicates any key variances between the original and suggested items to the sales team.
  • Reviews and reports website description or specification errors or omissions to the Category Support Team.

Requirements:

  • Bachelor's Degree/college diploma or equivalent work experience preferred.
  • 1+ 3 years of mechanic, or parts management, or customer service, or field service, database maintenance experience preferred.
  • Must be fluently bilingual in both English and French, written and spoken.
  • Effective interpersonal and communication skills, both written and verbal.
  • Leadership and decision-making skills.
  • Ability to handle multiple priorities.
  • Some technical background is desirable.
  • Knowledge of the parts industry.
  • Ability to work independently.
  • Skilled in Microsoft Word, Excel, and Outlook.

Rewards and Benefits:

  • Medical, dental, vision, and prescription drug coverage.
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial, and other concerns.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
  • Educational & Professional Membership Fee Assistance program.
  • Employee discounts, team member perks, and more.

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.

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