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Agent principal, service client

2 months ago

Calgary, Alberta, Canada Intact Full time

À propos du poste

Nous recherchons un professionnel expérimenté pour rejoindre notre équipe de service à la clientèle.

Ce que vous accomplirez chez nous :

  • Répondre aux appels d'urgence des assurés sinistrés et ouvrir, au besoin, des dossiers de réclamations en automobile et en habitation.
  • Répondre de manière professionnelle aux appels afin de prendre en charge nos assurés.
  • Gérer les situations d'urgences de manière courtoise et respectueuse.
  • Recommander nos partenaires d'affaires aux clients (compagnie de location/ carrossier/service d'urgence/entrepreneur).
  • Préparer et mettre à jour la correspondance avec les vendeurs et les clients.
  • Documenter les demandes reçues en tenant compte des normes et procédures établies.
  • Consulter, interpréter, vérifier, corriger et mettre à jour les divers documents et données.
  • Identifier les améliorations de processus pour la direction.

Ce que vous mettrez à profit :

  • Détenteur d'un baccalauréat ou d'une formation en assurance, ou toute formation ou expérience équivalente
  • Au moins 1 an d'expérience en centre d'appel
  • Excellent communicateur autant en français qu'en anglais
  • Passionné par le service à la clientèle
  • À l'aise avec les systèmes informatiques
  • Aucune expérience de travail au Canada requise, mais nécessité d'avoir l'autorisation de travailler au Canada

Ce que nous offrons :

En travaillant chez Intact, vous aurez accès à un environnement de travail dynamique et stimulant, où vous pourrez développer vos compétences et votre expertise.

Avantages et avantages sociaux :

  • Un régime complet d'avantages financiers qui reconnaît vos succès
  • Un régime d'achat d'actions des employés parmi les meilleurs de l'industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
  • Un régime de retraite et d'avantages sociaux flexible et complet, et un service de soins de santé virtuels
  • Des aménagements de travail flexibles
  • La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
  • Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
  • Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
  • Un écosystème d'apprentissage dynamique en milieu de travail, offrant des parcours d'apprentissage, du contenu interactif en ligne et des programmes inspirants
  • Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
  • Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
  • Un programme d'action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant

Égalité d'accès à l'emploi :

Chez Intact, nous valorisons la diversité et créons un milieu de travail inclusif et accessible où tous se sentent appréciés, respectés et écoutés.

Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n'hésitez pas à nous le dire quand nous vous ferons part d'une possibilité d'emploi. Nous travaillerons avec vous pour répondre à vos besoins.