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Senior Content Architect

2 months ago

Calgary, Alberta, Canada The University of Calgary Full time
About the Role

The University of Calgary is seeking a highly skilled Senior Content Architect to join its Digital Content team. As a key member of the Brand Experience Department within VP Communications & Community Engagement, this role will focus on developing content strategy and designing information architecture for institutional websites and other digital platforms.

Key Responsibilities
  • Develop a strategic, research-driven approach to building content models, information architectures, and navigation systems that align business objectives with improved user experiences.
  • Collaborate with cross-functional teams, including content creators, UX designers, developers, marketers, and data analysts to ensure seamless content structures that support efficient and integrated content operations and service delivery.
  • Audit and redesign complex information architectures and taxonomies to enhance navigation and usability.
  • Create scalable, composable content architectures across multiple platforms and applications, ensuring a cohesive content strategy while working within system limitations and constraints.
  • Explore the integration of AI into content operations, from wireframing to automating authoring workflows, to improve efficiency.
  • Lead content and information architecture audits, aiming to simplify and enhance usability.
  • Design a scalable content model in collaboration with design and development teams.
  • Design and manage taxonomies and metadata with consistent classification systems able to handle category outliers.
  • Create site maps and user flows with clearly defined relationships.
  • Design effective navigation (global, local, and sectional) and wayfinding systems and establish nomenclature of navigation elements.
  • Audit existing content models and make recommendations for an integrated content strategy and delivery model.
  • Gather and analyze content requirements considering both end user needs and operational efficiencies.
  • Build composable content models that establish types, attributes, and relationships and provide a repeatable, consistent framework for content creation.
  • Map content workflows and processes (creation, editing, approvals, maintenance) to streamline operations.
  • Create wireframes and prototypes, working closely with content strategists, product designers, and developers.
  • Identify and integrate current practices in content and information architecture, including AI, composable content, localization and personalization practices, and omnichannel marketing.
  • Facilitate knowledge sharing through training, workshops, and presentations.
  • Build a strong network with colleagues from design, development, marketing, and communications teams and other departments across campus.
  • Develop relationships with and provide consultation to senior management and other leaders.
  • Provide coaching and mentorship to junior team members.
Requirements
  • 7-10 years working in user experience, content design, web design, or related fields, preferably in large organizations.
  • A post-secondary degree in human-computer interaction, computer science, information sciences, marketing, or user experience design. AI certifications are an asset.
  • Demonstrated expertise in designing and managing complex information architectures and taxonomies.
  • Strong background in designing and testing navigation and wayfinding systems.
  • Proficient in using qualitative and quantitative UX research methodologies to evaluate IA performance.
  • Skilled in wireframing, prototyping, and mapping to generate content models, layouts, and IA artifacts.
  • Experience in content migration and auditing during large-scale website revitalization projects.
  • Excellent communication skills with the ability to translate technical concepts into simple language.
  • Ability to provide coaching and mentorship to junior team members.
  • Knowledge of AI, composable content, headless systems, WCAG, localization and personalization practices is desirable.
  • Understanding of data modeling techniques and programming languages would be an asset.