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Diverse Language Customer Care Professional
2 months ago
Adecco Canada is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team in Markham, ON. Our client is a renowned industry leader with a rich history of innovation and excellence.
Key Responsibilities- Customer Interaction: Engage with customers to provide product information, address inquiries, and resolve issues in a timely and professional manner.
- Language Proficiency: Effectively communicate in English and French, both verbally and in writing, to ensure seamless customer service.
- Order Processing: Key and process orders from various sources, review EDI orders for accuracy, and maintain accurate customer data.
- Problem-Solving: Proactively address customer complaints, propose solutions, and resolve issues in a timely and professional manner.
- Process Improvement: Monitor systems, detect problems early, and suggest methods to improve area operations and efficiency.
- Eligibility: Must be legally eligible to work and reside in Canada.
- Experience: Minimum 3 years' experience in a Customer Care role.
- Skills: Solid Microsoft Office skills, specifically Excel and Word, excellent data entry skills, and strong organizational and time management skills.
- Language Skills: Excellent language and communication skills, both verbal and written, in English and French.
- Attitude: Must be a quick learner, proactive, and enjoy a busy environment.
Adecco Canada is a leading staffing agency providing temporary, contract, and permanent staffing solutions to clients across various industries. We are committed to delivering exceptional service and supporting our clients' success.
