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Customer Engagement Specialist

3 months ago

Thunder Bay, Ontario, Canada CIBC Full time

Position: Customer Engagement Specialist at CIBC

At CIBC, we are committed to creating a banking experience that is centered around our clients. We seek dedicated and enthusiastic individuals who are passionate about providing exceptional service.

As part of the Personal and SME Banking Services team, you will leverage your expertise in financial solutions to assist clients in fulfilling their banking requirements. In the role of Customer Engagement Specialist, you will be the first point of contact for clients, addressing inquiries, facilitating transactions, and connecting them with the appropriate resources to meet their needs.

To thrive in this position, you should focus on enhancing customer interaction, resolving issues effectively, and utilizing technology to improve the client experience.

Key Attributes:

  • Commitment to customer satisfaction
  • Results-driven mindset
  • Enjoyment in engaging with individuals
  • Eagerness to learn and grow
  • Empathetic and dedicated
  • Alignment with organizational values

At CIBC, we recognize and support your career aspirations, offering opportunities for personal and professional growth. We provide tailored rewards, competitive salaries, comprehensive benefits, and wellness support.

We foster a workplace culture that encourages you to pursue your ambitions through initiatives such as Purpose Day, dedicated to your development and growth.

Qualifications:

  • Legally authorized to work in Canada
  • Willingness to work flexible hours, including evenings and weekends
  • Excellent communication and problem-solving skills

Work Location: North Bay-Main & Fraser

Employment Type: Permanent

Weekly Hours: 15

Essential Skills: Interpersonal communication, Compliance, Empathy, Customer Experience, Customer Relationship Management, Digital Literacy, Financial Products, Customer Issue Resolution, Transaction Services